Customer Service Quality Assurance

Norman Onley

***** *. **** **. *** *A

Tustin CA 92780

714-***-****

******.*****@*******.***

Work Experience

Quality Assurance / Software Developer

*/**** – 5/2008 Carlson Companies, Southern California

• File Finishing client records for travel management office.

• Programmer using C++ and Visual Basic for software office.

• Assisted clients using their VPN and online booking tool.

Travel Consultant

9/2000 – 3/2005 Navigant International, Ontario CA

• Booked travel for VIPs and staff of USC.

• Prepared records and expense reports

Automation Specialist / Ticketing

3/1997 – 9/2000 American Express, El Segundo CA

• Maintained agent computers at a large call center

• Wrote curriculum and taught automation classes

• Wrote automation usage reports

• Assisted in the ticketing department

• Lead Customer Service Team

Education

DeVry University, Pomona CA

Bachelor of Science in Computer Information Systems

Concentration: Web Development

Associate of Applied Science in Aviation Science

Skills

• HTML, XML, CSS college work

• Junior in ASP.NET

• Junior in eCommerce

• Software programming

• PC troubleshooting

• Microsoft Office

• Team player

References available upon request

Contact this candidate