Customer Service Manager
Resume:
Leonard Michael Mann
**********@***.***
**** ***** ****** **** #*** Colton, Ca 92324
OBJECTIVE
Motivated computer graduate is seeking challenging career opportunity which
will afford opportunities for growth and mutual benefit.
COMPUTER SKILLS/SOFTWARE
MS. Net Framework, Project Management Microsoft Office, Microsoft Project,
Microsoft Visio
Microsoft Excel, Microsoft Access, Java, C Sharp and Visual Basic, Web
Design.
EDUCATION
DeVry University, Pomona, CA
Bachelor of Science in Computer Information Systems; G.P.A. 3.47
June 2008
Senior Project: Worked with a team to build two E-Commerce Websites. One
website was to be a repair from a previous project and the second would be
a totally new website. After review of the first website the team decided
to totally rebuild the website for the customer. My primary duties were to
administrate the documentation and testing of both websites.
Keller School of Management, DeVry University, Pomona CA
Master of Business GPA 3.79
August 2009
MBA Capstone: Worked with a team from across the country to build a
business plan for a high end luxury auto rental service. The business plan
provided a full operations, marketing, and financial plan to start the
business.
Master of Human Resource Management GPA 3.80
June 2010
MHRM Capstone: Worked with a team to provide a European company with a
Human Resource system for the expansion of their company to the United
States.
Master of Project Management GPA 3.65
Current
Master of Computer Science GPA 3.65
Current
EMPLOYMENT
Transportation Specialist (Local) January 2000-
February 2004 JB Hunt, San Bernardino, CA.
Insured accurate delivery and retrieval of trailers from San Bernardino
rail yard and safely transported freight to and from various locations.
Provided excellent customer service and enhanced customer relations.
Transportation Specialist - Local yard Assistant Manager
Knight Transportation, Phoenix, AZ, Mira Loma, CA August 1996-
March 2000
Responsibilities entailed safe delivery of local and out of state freight
throughout the western United States. Responsibilities also included the
managing of the local yard, drivers, and the security of the trailer yard.
I was on-call for any problems that might arise.
Tri-City Tow Service - Driver, Customer Service, Dispatch 1992 to
1995
Duties included: Recovery and transportation of vehicles for law
enforcement agencies, Computer aided Dispatching, releasing of vehicles,
VIN verification, and assisting the motoring public with disabled vehicles.
SuperShuttle - Driver manager, Driver (handicapped) 1990 to
1993
Duties included: Supervising drivers and dispatching drivers from the LAX
holding lot for airport pick-ups, Handled all handicapped passengers with
specially equipped van.
Los Angeles Police Department - Station Officer 1988 to
1991
Duties included: Booking arrestees, fingerprinting, photography, court
liaison and security.
Rockwell International - Computer Operator 1981 to 1988
Duties included: Operations of IBM 4331, 4341, Xerox 9700, 8700 with JES3,
printing out of reports, and running program flows.
City Tow Service - Driver, Office, Customer Service, Computer Operations
1978 to 1990
Duties included: Recovery and transportation of vehicles for law
enforcement agencies, Computer aided dispatching, releasing of vehicles,
VIN verification, assisting the motoring public with disabled vehicles,
maintained the company's computer systems, book keeping, and radio
maintenance.
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