Engineer Management

Qualifications Summary

Certified solutions-focused support engineer equipped with over 7 years of

IT professional experience. Background includes escalation support, network

administration, and systems administration. Perceptive and exemplifies

commitment to providing first-rate response. Possess excellent analytical

and technical cognizance with a strong blend of oral and written

communication and business acumen to interface effectively with non

technical administrators and management.

Technical Certifications & Training

Cisco Certified Network Professional (pending) (CCNP)

Certified Wan Administrator (CWA)

Cisco Certified Network Associate (CCNA)

CompTIA Network+ Certified Professional (Network+)

CompTIA A+ Certified (A+)

Technical Skills Summary

OS & Enterprise Apps: Windows 2003, 2008 Servers; Exchange Server 2007,

Cisco IOS Norton Anti-virus, ISA firewall, Proxy

Server, VMware, Terminal Server, Citrix, Net Backup,

Backup-Exec, RAID, SCSI, Active Directory, DNS,

WINS, DHCP, RIS, GPMC, RRAS, Remote Desktop, IIS

Network Technologies: Cisco Routers, Switches, Wireless, T1, Ethernet,

Fast Ethernet, WAN, LAN, TCP/IP, CDP, RIP, RIPv2,

OSPF, EIGRP, BGP, IPv6, VTP, PVRST+, VLAN, HSRP,

STP, SVI, CEF, Frame-relay, PPP, Access Control

List, (ACL) Network Address Translation, (NAT), Port

Address Translation, (PAT), Redistribution, OSPF

virtual links

Desktop Technologies: Windows 2000/XP/7, Microsoft Word, Excel,

PowerPoint, Outlook, Internet Explorer, Lotus Notes,

Mozilla Firefox, Opera, Scanners, Desktop and

Networked Printers Microsoft

Professional Experience

John Hancock Financial

Services/Contracts 2003-Present

Technical Support Consultant

(Contractor)

Provide on-site and remote desktop support services to nonprofit

organizations and small businesses. Activities include performing

hardware/software installations, configurations, and troubleshooting which

requires research, recognition, isolation, and resolution. Investigate

system problems and provide solutions using specific product knowledge,

system utilities, and operating environment. Prepare and maintain

documentation and provide progress reports for management. Most recent

projects include:

* Installation of new HP server hardware and performing server migration

from Windows Server 2003 to Windows Server 2008 for Boston Ten Point

Coalition

* Performed creation and administration of primary and secondary domain

controllers using Active Directory services

* Performed creation and administration of user accounts, user profiles and

enforcement of access and security policies, and disk quotas by means of

OUs and Group Policy Management

* Implemented and configured DNS and AD Integrated Zones

* Designed and deployed new efficient network for People's Choice Tax

Services to be more productive and gain speed and proficient access to

shared applications

* Performed hardware and software installation, peripheral setup, upgrades,

and network configuration for Bethel AME Church through Tech Wave Group

resulting in an efficient state of infrastructure and increased

productivity for end users

* Deploy home wired and wireless networks through installation,

troubleshooting, and configuration of security settings for individual

end users

* Maintain excellent operational condition of computers by performing

system backups and cleanups including removal of malware / spyware, and

complete OS reinstallation

* Act as technical information resource to clients and educate them

regarding PC usage and safe Internet browsing as well as recommend

appropriate software and hardware as necessary

Micro Center - Cambridge, MA

Technical Support Analyst / Coordinator

Maintained excellent level of customer support through vendor management

along with strong analytical and technical skills in addition to strong

business sense resulting in customer satisfaction and increased in sales.

* Responsible for the installation and troubleshooting of various network

technologies while providing escalation support for clients.

* Additional roles include technical assessments and recommendations of

solutions for hardware and software systems.

Education

LAN/WAN Professional LAN/WAN Engineer Program - CCNA, CCNP, CCIP, CCIE

University of Phoenix Bachelor of Science in Information Technology

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