Customer Service Representative
Resume:
PAUL NAJERA
***********@*****.***
**** **** ******** ****** *******, Illinois 60625 c: (773) 415-
Objective
To obtain a position as a Customer Service representative utilizing my
years of experience.
SUMMARY OF SKILLS
- Call Center - Staff Development - Process
Improvement
- Customer Service - Communication - Account
Management
- Analytical - Organizational - Problem Solving
- Teamwork - Multitasking - Leadership
PROFILE
A self-motivated professional capable of quickly identifying any
areas of
potential improvement and developing innovative strategies to
maximize
productivity. Manage all projects from conception through to
completion;
deliver timely results without ever sacrificing quality. Highly
adaptable;
adjust to new systems and environments with confidence and ease.
A diplomatic, articulate communicator with exceptional
interpersonal
skills; able to effectively interface with diverse individuals
at all levels.
Detail-oriented with an impeccable work ethic and recognized
success in
training and managing efficient teams.
PROFESSIONAL EXPERIENCE
Corus Bank / NATIONAL EDUCATION SERVICING -- Chicago, Illinois 1996 to
2010
Deferment Supervisor (2008 to 2010)
Handled escalated Customer Service calls. Took overflow customer
service and collection calls.
Reviewed federal documentation from borrowers to determine
qualifications for deferment;
communicated with schools regarding borrowers. Followed up and
provided outstanding customer
service. Assisted in training and supervised staff.
Received multiple promotions based on recognized
abilities and exceptional
performance.
Deferment Associate (1998 to 2008)
Took overflow customer service and collection calls. Evaluated
customer documentation to defer
payments; reviewed history to determine qualifications. Maintained
current knowledge of federal
regulations and guidelines.
Received intensive training as a Collection Associate
(2003).
Paid-In-Full Representative (1997 to 1998)
Reviewed paper files; ensured complete accuracy within system and
resolved any
discrepancies. Distributed promissory notes for accounts paid in
full and notified
guarantor of statements paid in full.
File Room Clerk (1996 to 1997)
Organized and maintained files; ensured accuracy in filing of
documentation.
Researched accounts in computerized system as needed.
ANDY FRAIN SERVICES -- Chicago, Illinois 1991 to 1996
Supervisor (1994 to 1996)
Oversaw staff of up to 12; ensured posts were secured at contracted
events.
Security Guard / Usher (1991 to 1994)
Functioned in dual role; assigned to various events (e.g., Oprah
Winfrey Show, stadium
concerts, McCormick Place conventions, conferences, etc.).
EDUCATION
COMPUTER LEARNING CENTER -- Chicago, Illinois
Received Diploma in Computer Operations 1993
- Successful eight-month training course
LAKEVIEW HIGH SCHOOL -- Chicago, Illinois
Received Diploma for completing required general
course work. 1992
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