Grant Lamont

*** **** *** ****, ******, TX. *****

972-***-****

abkjak@r.postjobfree.com

Summary

More than 13 years experience in helpdesk, hardware/software

troubleshooting and web design.

Computer skills

Hardware

Toshiba laptops, HP laptops and desktops, IBM servers,

Gateway laptops and desktops, Lexmark laser and inkjet

printers, Okidata dot-matrix printers.

Software

Operating Systems: Microsoft Windows XP, Linux.

Applications: Microsoft Office (Excel, Outlook and

Word), Adobe Photoshop and Acrobat.

Other

HTML, CSS.

EXPERIENCE

Web Business Consultant 2006-2010

Motorola Inc.

Consulted with external and internal customers to facilitate the

production of Web sites. Create, build and maintain web sites

using Motorola's site editing software. Process incoming and

outgoing web sites to maintain maximum revenue flow. Develop and

maintain team reports. Other website related duties as assigned.

Desktop and Laptop Repair Technician 2005-2006

Service Electronics

Worked as a troubleshooting and repair technician for Gateway

desktop and laptop systems. My responsibilities included

diagnosis of the problem, ordering the appropriate part and

replacement of the defective part. This included hard drives,

power supplies, optical drives, RAM, motherboards, CPU's, video

and audio cards, LCD's.

Underwriter and Funding Analyst 2002-2004

Capital One Auto Finance

Full life cycle auto loan processing. Beginning with

underwriting, I worked through a structure with the dealership.

My task was to consider payment-to-income, front end and

loan-to-value ratios along with individual credit reports and

credit applications to structure a deal that met company

guidelines. Next, I examined the dealer-submitted package for

accuracy and completeness.

Tier 1 Network Support 2001-2001

Idea Integration

Provided user support in UNIX operating system environment. My

job was as a point of contact and solution provider for internal

users experiencing network issues such as network outages, and

password resets. I modified and ran batch programs as required.

Escalated calls to a higher support tier if I was unable to solve

the problem in a given timeframe.

Store Systems Technician 1998-2001

OAO Technologies

In-store Point-of-Sale IBM 4690 series, new store installations

and maintenance for Eckerd Drugs.

Hardware/Software Support Technician 1997-2000

BancTec, Inc.

Phone-based hardware and software technical support for Toshiba

laptops.

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