Customer Service Sales
Resume:
Phone 810-***-**** . E-mail ***************@*****.***
Meredith Fortier
Objective
To obtain a full time position which would utilize my skills
and talents as well as providing room for growth and learning.
Highlight of Skills
Team-player(Great ability to multi-task(Excellent customer
service skills( (Excellent communication skills and time
management(Proficient in both Windows XP, Macintosh system 10
along with Word, Excel, PowerPoint, PeopleSoft, Ceridian.(Able
to type 40+ words per minute.
Work experience
July 2007 to October 2009 G&K
Services
Office Administrator/SERVICE COORDINATOR
In charge of all incoming calls and mail.
Enter and resolve all call trackings, monthly customer
satisfaction surveys
Responsible for all customs paperwork
Account payable
Accounts receivable (online processing of funds, and daily
batching)
Payroll using Ceridian
Human Resource for Detroit location (Peoplesoft)
Plant inventory, and daily, weekly and monthly productivity
reports
In charge of both office and plant supply ordering; main buyer
for Windsor location.
Customer service and call tracking.
May 2004 to July 2007 Ammex
Detroit and Ambassador Duty Free
Supervisor
In charge of shift sales, helped with merchandising.
Maintaining store safety and customer satisfaction.
Inventory and loss prevention.
Assisted with employee balancing and edits
Issuing banks and supplements as needed. Balancing safe at
end of shift.
Administrative duties, such as customs, payroll and
scheduling.
Money exchange
February 2002 to May 2004 Ammex
Detroit Duty Free
Administrative Assistant to the Director of Operations
In charge of company reports
Customs closures and filing
Scheduled appointments, company meetings, and trainings.
Receptionist
Responsible for all mail and invoicing
August 1998 to 2002 Ammex Detroit Duty Free
Supervisor
Worked at 3 locations with a multitude of employees and areas
of control.
In charge of shift sales, staff training and payroll.
Maintaining store safety and customer satisfaction.
Inventory and loss prevention.
1998-1993
Ammex Detroit Duty Free
Fragrance Representative for Elizabeth Arden and Givenchy
Increased sales in line over 30% while in my care
Attended trainings in product knowledge and selling techniques
in both Manhattan and Miami. Responsible for staff training
at store level.
Maintained inventory
Customer satisfaction #1 priority
1990 to 1992 Walt Disney World
Orlando Florida
1987 to 1990 Sea World of Florida
(Operations Hostess)
Education
1989 Valencia Community College Orlando, Florida
Graduated in 1988 Dr. Phillips High
School Orlando Florida
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