Customer Service Administrative Assistant

CAREER PROFILE: Experienced Legal Secretary with strong interpersonal and

organizational skills and a keen ability to multi-task a variety of

challenges and responsibilities.

CAREER SUMMARY: Dallas County Courts C. L.

Cowden, PC

Texas Workforce Commission Enserch

Exploration, Inc.

Bentley, Malone & Walker, LLC U S Dept

of Transportation

Earl Bentley & Associates U S Dept

of Defense

EXPERTISE: Associates Degree in Business Administration

Administrative experience providing support to attorneys and

office professionals

Strong working knowledge of Microsoft Word, Outlook and Internet

research

Experienced in handling confidential/sensitive matters with the

utmost professionalism, tact and discretion

Planning and Scheduling

Customer Service

Telephone Reception

Management, Recruitment and Termination and Training

Typing (80+wpm)

EXPERIENCE:

Dallas County Courts, Irving, Texas

Court Clerk

Performed moderately complex support tasks including inputting, processing

and distributing a variety of documents and records via data entry while

collecting, compiling, maintaining, filing and reconciling highly sensitive

data, funds and/or inventory. A strong interaction with the public was

required to provide excellent customer service while working within a well-

defined framework of the court's policies and procedures.

Texas Workforce Commission (TWC)

(Appeals Dept), Dallas, Texas

Administrative Assistant

Worked in a secured environment providing administrative support to TWC

attorneys and/or hearing officers following telephonic hearings.

Transcribed dictated and/or written highly sensitive data following these

telephonic hearings which were rendered between TWC hearing officers,

employers and former employees. Finalized decisions were mailed out daily

in large quantities. Other office duties included, separation and

distribution of mail, coping faxing, filing and answering phones.

Bentley, Malone & Walker, LLC

Dallas, Texas

Legal Admin Assistant

Managed operation of the law office by assisting two attorneys whose

practice included a wide variety of law including, general/civil

litigation, transactional law, corporate transactions, estate planning,

probate, real estate and contract negotiations. Interacted as liaison for

the attorneys with the public either in person, by phone, in writing and

otherwise while managing client matters. Prepared and typed letters,

affidavits and all forms of legal documentation while gathering and

analyzing research data. Maintained calendars, client contact, prepared

motions, briefs, discovery for filings to state and federal courts. A

special preference was used for start-up corporations in various

technological fields. We were oriented to the corporate or employer side

of personnel matters. We advised lenders as well as buyers and sellers

regarding real estate transactions and favored working with accounting and

other professionals retained by the client to accomplish the client's

desired goals.

Typed legal forms, transcribed dictated, written and/or oral materials.

Possess excellent written and verbal communications and interpersonal

skills. Maintained law library by organizing referenced materials. Able to

work overtime as needed. Multi-task, detail oriented, and ability to work

under pressure. Can effectively interface with clients and communicate

tactfully with persons at all levels. Possess a pleasant, optimistic,

positive and professional attitude. I am a self-starter as well as

flexible and organized.

Earlier experiences included working as a administrative assistant for

various U.S. Governmental agencies in and around the Washington, D.C. area.

EDUCATION: Legal and Business Administration

Draughons Business College, Knoxville, TN

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