Sales Service

LAWRENCE T. MCGINLEY

*** ******** *******

RIDGEWOOD, NEW JERSEY 07450

201-***-****; Cell 201-***-****

********.**@*******.***

CERTIFICATIONS: MS Exchange Configuration (May 2010), Microsoft

Certified Systems Engineer, MCSA, A+, Dell Workstation and Server

Certified, IBM and HP Desktop and Server Certified, MS Access and Project.

SOFTWARE: Electronic Medical Records & Billing, Voice (PBX) Administration

and cabling, Sage Accounting System, Brian Tracy Customer Relations Series.

EMPLOYMENT

MICROWIZE TECHNOLOGY. Healthcare Technology Consultant - national sales

(2006- 2009).

. Edited the company's client newsletter, an educational and

informative publication on state of the art medical technology

. Consulted with physicians and medical practice managers on how to

increase revenues, reduce costs, and enhance employee productivity with

proven automated office solutions, including hosting and recovery.

. Increased National Sales 50% in 1st year of employment.

. Succeeded in implementing the highest number of new Electronic Health

Records implementations per quarter.

. Presented live on-line product demonstrations and resolved customer

concerns.

. Committed to excellence in service and teamwork to assure company's

position as industry leader.

IBM. Senior Support Representative (2002-2006)

. Created a library of software and support documentation, eliminating

inter-site training time for representatives supporting 425 computers.

. IBM Representative for New Jersey Lincoln Financial Corp sites,

providing Novell and Microsoft server and client, and HP support. Moved

software and configuration files from clients to 2003 server and set up

accounts and permissions, eliminating redundant configurations.

. Established IBM procedures to verify quality and consistency in lab

configuration management and deployment, virtually eliminating follow-up

support calls.

. Met with Management weekly to assure IMAC and break/fix service

exceeded Service Level Agreement, greater than 99%. Remained as transition

consultant for Unisys for one year through July, 2006, training new

technicians on backup and configuration procedures.

HONEYWELL INTERNATIONAL TETERBORO NJ. Senior Service Technician (1998-2002)

. After 6 months of full-time employment, assumed Team Lead role during

reorganization.

. Applied Green Belt principles to the PC lab and deployment process.

. Installed and configured server and clients for Department of Defense

engineering group and Turkish Air Force, interfacing with software vendors.

. Consistently surpassed satisfaction surveys and service level

agreement and the most productive Level II technician on site. Provided On-

call Level II support for Executives, Citrix, Blackberry. Coordinated

departmental upgrades of workstations from Novell to Windows and DHCP.

AETNA INC./US HEALTHCARE

PC/LAN Support Analyst (1987-1997)

Supported 430 units and 600 phones; responsible for local area network

administration; purchase, installation and maintenance of PCs, and software

support. Instituted server backup/restore procedures.

Data Base Specialist

. Founding Editor Regional Roundup newsletter (NY, NJ & CT).

Interviewed employee of the month, and marketing and medical personnel,

educating employees and the public on new products and community affairs.

. Consolidated micro databases to ensure efficiency of human and

information resources and promoted ideas that reduce costs and improve

services.

. Enhanced sales proposals with standardized computer-generated maps,

reports and training for use in Sales, Physician Recruitment and Hospital

Contracts.

. Doubled qualified leads by eliminating redundancy and expanding

opportunities within the network of existing businesses.

. Designed MS Access menu-driven database of more than 14,000 sites

offering over 200 products to service over 600,000 members, generating

promotional mailings and tracking production for sales managers and

representatives.

Data Base Coordinator

. Launched special marketing databases, including Regional Physician,

Private Sector, New York City, State and Federal account site databases;

wrote user documentation and conducted classroom training for Sales

personnel and Marketing.

. Consolidated and reconciled department budgets for the tri-state

satellite offices.

EDUCATION

B.A., Business Administration. Deans List, William Paterson University

School of Management, Wayne NJ.

A.A., Marketing Management.Community College of Allegheny County,

Pittsburgh, PA. Wrote and published articles for award-winning corporate

magazines, employee newsletters and city weeklies.

CIVIC INVOLVEMENT

Wrote monthly newsletter and local newspaper articles related to Challenged

Children and Youth Activities Programs in Ridgewood, and current Treasurer

of the sponsoring non-profit organization. Implemented accounting system

and sound business processes. Meet with Trustees to assure the organization

meets financial goals and complies with regulations.

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