Project Manager Quality

SUSAN M. GALLACHER

**** *********-*********** **** / *********, NY 14420 / 585-***-****

E-Mail Address: *********.*****@*****.***

SYSTEMS INTEGRATION / QUALITY MANAGEMENT / SOFTWARE TESTING / USER TRAINING

/ PROJECT MANAGEMENT

PROFESSIONAL OBJECTIVE AND SUMMARY

QUALITY TEST MANAGER / SYSTEMS SPECIALIST or related position in which

to bring a sustained, outstanding record of achievement in the

development and execution of IT strategies and infrastructures within

a world-class manufacturing and service organization. Qualified by

broad-based experience in the support of Engineering, Management, and

R&D teams to improve product quality and workflow efficiencies; reduce

labor, waste, and commercialization costs; and increase overall

output. A high impact communicator, project manager, and analyst with

specialized experience in systems integrations, the re-engineering of

business processes, standard process design and documentation, and the

rollout of innovative technology solutions to drive profitability and

exceed stakeholder expectations.

Areas of Expertise:

? Quality Assurance ? Systems Integration/Deployment/Installation

? Workflow Re-Engineering

? Kaizen Processes ? Software User Interface Design ?

Interdepartmental Interface

? Customer Support ? Software Testing/Software Regression Testing

? User Requirements Gathering

EXPERIENCE

CARESTREAM HEALTH / DATROSE OUTSOURCING, Rochester, NY

IT Consultant [2009 - Present]

Following early retirement from Kodak in May of 2009, accepted two

contracts to function as Carestream Health Colorado R&D's quality

support liaison for the implementation of the Felix Software Solutions

program, a hybrid sensometric system that stores data in an Oracle

database.

? Successfully installed the program within time-sensitive

constraints; now working in the debug phase

? Hired for SME background and ability to help all end-users gain

proficiency within a short timeframe

EASTMAN KODAK COMPANY, Rochester, NY

Quality Technician [1988 - 2009] Film Testing Technician [1982 -

1988]

Held positions at increased levels of impact and responsibility

throughout tenure, culminating in worldwide recognition as the IT

specialist most adept at managing critical replacement IT systems for

manufacturing plants throughout the U.S., China, France, Mexico, and

England.

Major Contributions:

? Consistently drove efficiencies/quality through the

application/integration of cutting edge IT programs

? Brought the Felix Software System on-line, achieving end-user

commendations for customer advocacy

? Provided in-depth training to other staff in Master Data Management

systems for data continuity flow

? Served as the conduit for installing, training, and maintaining IT

infrastructure through plant shutdowns

? Played an integral role in system advances by serving on numerous

engineering/production teams

? Reduced controllable unit manufacturing and waste #s, despite huge

material cost inflations over time

? Fully supported R&D engineering efforts via high-level analysis and

testing for commercialization

Sue is an extremely valuable resource to the Quality Staff, Research,

Production, and other flows. Her background as a Quality Technician

combined with her years of experience with test system master data

makes her critical to RPS business success. She is extremely

responsive, very knowledgeable, and a good team player with excellent

leadership skills. Her data-driven, analytical approach to problem

solving and troubleshooting is outstanding she] is an unbelievable

resource for the quality staff for all Felix, SGTIS, and master data

issues. The business could not succeed without her. Marci Beth

Snider, Manager

EDUCATIONAL BACKGROUND

ROCHESTER INSTITUTE OF TECHNOLOGY, A.A.S., Quality Management, GPA:

3.8

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