Customer Service Manager

Samona Mills

**** **** ** ** *** K** Grand Rapids, MI 49508 517-***-****

abkj3e@r.postjobfree.com

Objective

To obtain a position that allows the cultivation of my skills in the

field of Human Resource Management

Competencies

Technical Recruiting HRIS analysis and reporting

EEO Reporting Auditing

OFCCP Reporting Ability to multi-task (several

Generalist Experience projects at once)

Diversity and Compliance Awareness History of Customer Service

Attitude

Ability to learn new tasks quickly

and efficiently

Experience

Dematic Corporation

May 2010 - Present HR Generalist/Recruiter

Grand Rapids, MI

. Assist with creating and responsible for implementing company-wide

diversity and college recruiting program

. Prepare reports for management (recruiting metrics) and government

agencies

. Assist with general office management

. Support management in employee relations, disciplinary policies, and

procedures

. Assist in the implementation of HR policies, programs, and procedures

at the unit or division level

. Recruiting for highly specialized positions in materials handling

industry

. Advises management regarding semi-complex EEO, federal, and state

employment laws and compliance issues

Enterprise Holdings

May 2008-June 2010 Station Manager National-

Alamo Grand Rapids, MI

. Manage a staff of 25 employees at an airport operation that is open

365 days of the year

. Train and develop all rental agents and customer service staff

. Manage scheduling and payroll through use of Kronos timekeeper

software

. Recruitment and interviewing at current location and major college

recruitment events

. Work closely with HR supervisor to complete location training, address

labor union concerns, and maintain retention rates

. Work closely with Regional HR Department to create minority relations

focus groups in an effort to retain minority employees past Level II

employment.

. Conduct accident investigations and report to management

. Administer employee evaluations and review system

. Coordinate and conduct necessary annual training

Reason for leaving: Desire to obtain position in field of study and

limited opportunity to do so within current organization

WILX-TV

January 2008-May 2008 News Assistant

/Weekend Producer Lansing, MI

Reason for leaving: To pursue a career in business to utilize the skills

learned during my MBA studies

CoreComm Internet Services

January 2007-January 2008 Customer Service

Representative East Lansing, MI

Reason for leaving: Company closed

Resource Center for Persons with Disabilities (RCPD)

May 2006 - December 2006 Promotional Materials

Developer East Lansing, MI

Reason for leaving: Student Position, could no longer occupy upon

graduation

Education

Michigan State University

B.A. Journalism East

Lansing, MI

Davenport University

M.B.A Human Resource Management Lansing, MI

References

Jason Trace, Operations Manager Enterprise Holdings, (517)

712-6812

Kevin Ragan, News Director WILX-TV, 517-***-****

Michele Longo SPHR, Human Resources Manager Dematic, (586)

783-5272

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