Manager Customer Service

Susan M. Tortolano

* ********* ****

South Royalton, VT 05068

Home 802-***-**** Cell 802-***-****

Email: ********@***.***

SUMMARY OF QUALIFICATIONS

With over twenty years of experience in local small businesses, I have experience in both the

customer service aspect of retail and in the management duties of running a business. In addition

to a solid financial background as a bookkeeper, I demonstrate professionalism, and a proven

ability to interact and communicate effectively with customers, senior management and associates.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Financial/Bookkeeping

• Proficient in the use of Quicken and QuickBooks Pro

• Responsible for accounts payable, accounts receivable, payroll and for preparation of

financial reports for owners and accountants

• Responsible for placing orders and purchasing with cost analysis to advise staff with

guidelines for competitive retail pricing

• Handled delinquent accounts

Business/Management

• Successfully managed a local small business for over 10 years

• Coordinated schedules of staffing for estimators with customers and then follow up with

schedules for installations

• Maintained long term business relationships through regular meetings with my associates

and sales representatives to stay current on new products for installation materials, retail

products and display samples for showroom

• Specialized skill in professional organizing

• Implemented guidelines for work procedures so that all employees could clearly understand

the operations of the business

• Maintained store operations, together with my associates, in owners absence

Administrative/ General Responsibilities

TORTOLANO – Page 2

Professionalism and proven ability to interact and communicate effectively with customers,

•

senior management and associates

Responsible for all filing systems

•

Served as initial and primary contact for customer inquiries and sales representatives

•

Coordinated customer pickups and assisted with receiving merchandise deliveries

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Consulted on design layout of showroom to work with constantly changing retail

•

merchandise

WORK EXPERIENCE

Upper Valley Carpet Center, West Lebanon, NH 1998 2010

Office Manager, Bookkeeper, Sales

PH Farm Supply, Tunbridge, VT 1996 – 1998

Office Manager, Bookkeeper, Inventory Control

Marty’s Home Decorating, South Royalton, VT 1987 – 1997

Store Manager, Bookkeeper, Sales

Space Microwave Laboratories, Inc., Santa Rosa, CA 1986 – 1987

Receptionist, Administrative Assistant

Shell California Productions, Inc., Bakersfield, CA 1982 – 1986

Survey Draftsperson in Oil Fields, Mapping Systems

EDUCATION

A.S. in Business Management & Technology 1992

Vermont Technical College, Randolph Center, VT

General courses in Mechanical Engineering Technology 1985 1986

Allan Hancock College, Santa Maria, CA

PROFESSIONAL REFERENCES

TORTOLANO – Page 2

Sandy & Bruce Kerekes 603-***-****

Owner, Upper Valley Carpet Center, Inc.

Peter Howe 802-***-****

Former Owner of PH Farm Supply

Tom Powers 802-***-****

Owner, Fish McBride Partners, Inc.

Richard Logan 603-***-****

Owner, Goss Logan Insurance

PERSONAL REFERENCES AVAILABLE UPON REQUEST

Contact this candidate