Customer Service Management

Shanthy J. Nainar, MS

*** ****** ******, ********* ***

Phone:

617-***-****; Cell: 617-***-****

Brookline, MA, 02446 Email: **************@*****.***

Professional Profile

Administrative professional with expertise in all facets of account

administration and customer service; highly cooperative, detail oriented

and able to meet deadlines; demonstrated performance in collaborating with

a diverse populace to meet and exceed departmental and organizational

objectives; focus on strategies to enhance productivity, and implement

technology solutions for increased efficiency and data quality;

demonstrated ability to troubleshoot diverse software; ensured excellent

client customer satisfaction.

Skill Summary

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Document Management Administration Managing Schedules

Cross Communications Data Entry Specialist Resource Management

Client Management Training and Development Microsoft Office

Professional Experience

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ABCD Inc., Brighton, MA 2013 - Present

Program Assistant

. Recruited to organize, manage, and monitor all database information

while implementing efforts resulting in improved productivity.

. Maintain interface with students, and/or prospective Clients.

. Effectively and accurately track the status of submitted client and

administrative forms.

. Compile and maintain key information for various distribution

processes and services.

. Review personnel and administrative documents for compliance of

organizational regulations.

. Spearhead all aspects of data management for the neighborhood center.

Key Achievements

. Drove and implemented operational improvements to decrease turnaround

times and streamline work flows.

. Effectively analyzed data; created, edited and maintained various

databases and spreadsheets for batch distributions.

. Proven ability to create and manage key organizational documents while

focusing on functionality.

Computer Care and Learning, Cambridge, MA 2011 - 2012

Intern, IT

. Utilized a strong knowledge in computer hardware, set-up,

configuration, use, and resolution management.

. Proactively provided support and troubleshooting for hardware related

problems.

. Performed first-level problem diagnostics and escalated issues when

necessary.

. Recognized for excellent technical resolution, customer satisfaction,

and end user satisfaction.

Key Achievements:

. Evaluated and refined processes to ensure accurate and timely support

and problem resolution.

. Uploaded/ Updated software OS and drivers

Previous Professional Experience Includes: Research Assistant for Western

Michigan University (1992-1996); Teaching Assistant for Michigan State

University (1984-1986)

Education & Training

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Certificate Pc & Network Design, Security, American Career Institute,

Boston, MA 2012

Master of Science, Statistics, Michigan State University, East Lansing, MI

Master of Science, Mathematics, Madurai University, Madurai, INDIA

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