Software High School

Erika E. Harris

**** ***** ******, **** *

Charlotte, NC 28213

Phone: 704-***-****

Email: ************@****.***

PROFESSIONAL Position utilizing my Information Technology skills.

OBJECTIVE:

EDUCATION: Bachelors in Science in Computer Science.

Lakeland College. Milwaukee, Wisconsin. December

1994.

Associates in Science in Computer Data Processing.

Stratton College. Milwaukee, Wisconsin. December

1987.

Diploma. North Division High School, Milwaukee,

Wisconsin. June 1984.

EXPERIENCE: Rockwell Automation. 11/1999 to Present

Milwaukee, WI.

Lead System Analyst

Analyze, troubleshoot and resolve server

hardware/software problems.

Provide support to other IT staff members. Assign

client and staff service requests for support to my

IT staff. Oversee that client and staff service

requests for hardware/software support are resolved

by the deadline dates. Create client request for

support. Assist in yearly DR and Audit processes.

Install and build Microsoft Windows servers.

Support server, storage, Lotus Notes, Oracle, SQL,

and backup/restore environments. Coordinate

software/hardware installs on servers and manage

projects. Research, implement and provide

documentation for applications and daily processes.

Work closely with software/hardware vendors and

management to improve software/hardware development

and utilization.

Hardware\Software: HP\Compaq LPR and LH Model

servers using raid software configurations, Windows

NT Server 4.0 and Windows Server 2000, 2003, 2008,

VMWare, NAS, SAN, Virtual tapes and Solaris 8, 9 and

10 systems, HP/Compaq tape storage units, Visio,

Microsoft Office and EMC products: Networker,

Avamar, Data Domain, Centera, Celerra, Clarion and

Data Protection Advisor and Microsoft Office

The Milwaukee Bucks. 06/1993 to 10/1999

Milwaukee, WI

PC Network Coordinator

Installed Windows NT Server on servers and installed

Windows NT 4.0 on desktop computers. Installed

desktop computers and other software required for the

department's daily tasks. Managed and instructed

departments the proper software to utilize for their

computer needs. Trained the staff how to use software

and hardware and created training manuals. Analyzed

and resolved software/hardware problems. Worked

closely with management and vendors to discuss

direction of the computer industry to develop and

improve the company's computer infrastructure.

Software/Hardware: Windows NT 4.0 Server, Windows

Workstation, Lotus Notes 3.1, Goldmine 4.0, Ethernet

cable, Routers, Microsoft Word, Excel, Foxpro,

Access, Novell 3.12, and WordPerfect.

CERTIFICATIONS: Six Sigma, Green Belt Certified. February 2009.

Networker Certified Professional: Legato

Networker 6.x Administrator in Windows. June

2003

Networker Certified Professional: Legato

Networker 6.x Administrator in UNIX. September

2002.

SKILLS: Ability to understand basic programs, scripting, RPGII,

Assembly, COBOL, and C Programming.

Knowledgeable with DHCP, DNS, Virtualization, Network

Topologies, Novell, Unix and Windows OS environments.

I have strong written and communications skills.

REFERENCES: References available on request.

Contact this candidate