Customer Service Sales
Resume:
Margie Nieves
*** ****** **. ******, ** *****
***************@*******.***
Results-oriented leader with proven success managing projects and consistently producing win-win
results for customers and company. Ability to deliver in challenging, fast-paced environments. Acquiring
knowledge and skills rapidly. Innovative problem solver with proven leadership and exceptional
communication skills, both oral and written.
Employment History:
Futura Language Professionals, Canton, MI 2008 – 2009 (Willow Run District)
Spanish Teacher
Taught Spanish K-8 grades through fun-based teaching methods using songs, games, and cultural
activities to promote language learning in a dynamic, age-appropriate manner.
Developed and implemented daily and unit lesson plans to supplement presentations, administered
tests and evaluations, and analyzed student performance.
Fostered a classroom environment conducive to learning and promoting excellent student/teacher
interaction.
Participated in faculty and parent conferences.
Canton Village Grill, Canton, MI 2006 – 2008
Restaurant Owner/Manager
Hired, trained, coached, supervised and evaluated staff members of over 35 employees.
Oversaw contractors and architect to build from the ground up.
Launched and operated sole proprietorship, including inventory, vendors
Designed, developed and implemented marketing and sales campaigns, fundraisers, employee
incentive programs and contests.
Evaluated target markets and proposed marketing strategies to promote business.
Managed all phases of direct mail projects; recruited and guided vendors; oversaw advertising,
operations.
Developed and nurtured relationships with city leaders and customers through community events.
Full-time Homemaker 2000 – 2005
Federal Mogul Corporation, Southfield, MI 1998 – 2000
Account Manager - Inside Sales - Retail (International Division)
Pursued new business opportunities under the direction of multiple Sales Executives on accounts
with retail sales volume $353 million yearly.
Promoted products and services; generated leads and initiated sales.
Established and improved client communications; maintained ongoing relationships.
Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided
guidance; identified, investigated and negotiated conflicts.
Conducted surveys and analyzed results.
Coordinated, planned and contributed at trade shows and special events.
Served as representative and liaison.
International Call Agent (Customer Service – Spanish line) 1996 – 1998
Provide quality service and sales to both aftermarket business and retail customers and potential
customers on our full line automotive products and services in bordering states, Mexico & Puerto
Rico.
Answer all inbound calls. Review account history and respond to their inquiries.
Manage all orders including handling proper documentation of shipping and customs regulatory
standards.
Education:
Bachelor of Arts in Journalism, Minor in Spanish Literature, (1997)
WAYNE STATE UNIVERSITY, MI
Skills & Abilities:
Bilingual, fluent in English & Spanish
Strong sales and customer service background with 2+ yrs. Experience in high volume environments.
Excellent oral and written communications skills developed through education, product knowledge
and experience with customers.
Achieved computer proficiency; demonstrated knowledge of Microsoft Word, Excel, PowerPoint,
Publisher, Adobe Photo Shop and all Internet functions.
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