Customer Service Manager
Resume:
Ryan Evans
****.*****@*****.***
Professional Summary
Highly qualified technical professional with excellent written and verbal
communication skills, extremely personable as a team player, excellent
attendance, and skillful leadership.
Education
Attended Tech Skills in Mesa, AZ to achieve various certifications in
Software Development. Current GPA 4.0 approximately
Certifications
MS Office Suite, Comp TIA A+ Certification 05/28/08-08/18/08, Linux+
Certification 9/30/08, Microsoft Certified Professional 12/04/08
Network Planning
Program Management
Remote Access Services
Performance Management
Windows/Linux Administration
6/2/2009- 9/1/2010 Desktop Support Analyst American
Express Phoenix AZ
Executed multiple projects with approximately 600 desktop and
laptop deployment
Repaired and troubleshoot Dell Desktops and Laptops i.e: Optiplex
520, 745, 755, 960, the Latitude D430, 630, E6400 and 4300 series
Imaged systems using IUB program from IBM with Windows XP Pro
Operating System and Microsoft Office 2003 and 2007. Image was also amended
to cater to various departments. Other methods of imaging included Symantec
Ghost 7.0. Setup and established Lotus Notes Email Profiles
Resolve moderately complex issues and implement projects regarding
system operations.
Occasionally acted as team leader on less complex projects and/or
coordinate activities of the project team
Guided customers through a series of actions either in-person or over
the phone to resolve computer performance issues.
Assisted approximately 5000 end-users using Remote Assistance via
Dameware
Analyzed and evaluated information system operations and provided
technical direction and recommendations to improve utilization.
1/2009- 4/2009 Technical Associate DesignR1
Software Tempe AZ
Assisted with maintaining servers based on Windows Server2003 and
Windows XP using ASR backup of ACT! database files
Managed website updates and changes to HTML Website
Supported phones directed calls to appropriate individual
Managed invoices through Outlook, Sage CRM and Amazon.com
Database entry of invoices and expense reports into Peachtree
Accounting
5/2008- 2/2009 Electronics Associate Wal-Mart Queen
Creek, AZ
Assisted customers with any questions with compatibility or
performance of products.
Directed customers to any other departments per request.
10/2007 - 3/2008 Inter-Day Operations Manager AT&T
Mesa AZ
Directed a 20 member team who repaired U-verse orders through
internal systems.
Monitored Daily workflow through various reports and tables using
Excel
3/2005 - 10/2006 Qualifying Specialist University of Phoenix
Phoenix, AZ
Responsible for qualifying students for appropriate enrollment
counselor
Provided excellent customer service to both student and enrollment
counselor.
Earned a 5% increase in pay for performance.
Contact this candidate