Customer Service Manager
Resume:
Danielle Brooks
***** **** **** ***** *******, AL 35757
*******************@*******.***
SKILLS PROFILE
Ability to type 60 WPM and great 10-key skills
Proficient with Microsoft Office
Exceptional organizational skills and great at multitasking
Five years of customer service experience
Over 3 years of management experience
Very hard worker and fast learner
Medisoft and Office hours knowledge
EMPLOYMENT HISTORY
Office Manager 2010-current
Millar Chiropractic, Madison, AL
Check in patients, schedule appointments, enter daily charges,
submit payroll, inventory management.
Attend festivals to promote the business.
Use Medisoft and Office hours daily.
First Assistant Manager 2007-2010
Maurices, INC., Athens, AL
Acting Store Manager for a total of 6 months.
Work directly with the public.
Supervise employees, audit paperwork, inventory, making
schedules, marketing, recruiting, cash handling, interviewing and
hiring, shipping and receiving.
Responsible for meeting store sales goals.
Won annual company cruise for 2010.
Won award for #3 sales volume in the region for August 2007-July
2008.
Won award for #2 sales volume in the region for August 2008- July
2009.
Won award for #1 sales volume in the district for August 2008-
July 2009.
Customer Service Rep./Claims Analyst 2006-2007
Regence BlueShield of Idaho, Lewiston, Id
Handled customer phone calls on multiple lines.
Organized and filed paperwork.
Found and fixed errors on members claims.
Problem solving, trouble shooting, working as a team.
Data entry.
Medical terminology, CPT and ICD 9-CM knowledge.
Nominated for Employee of the Year and Team of the Year for 2006.
EDUCATION
Diploma
Asotin High School, Asotin, WA 2004
Walla Walla Community College, Clarkston, WA 2004
Calhoun Community College, Decatur, AL 2009-2010
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