Customer Service Quality Control
Resume:
Curtis Felder **** E. ***th, Wickliffe, OH ***** **********@*****.***
____________________________________________________________________________
_____________________________________________________________________
OBJECTIVE To contribute to an organization that can use my knowledge and
experience in customer service, quality control and safety,
along with my reputation as a self-motivated leader who excels
in finding ways to maximize efficiency and maintain security.
EDUCATION Certification from Ohio Peace Officers Training Academy,
Cuyahoga Community College, Cleveland, OH 2009.
& TRAINING Previously studied two years in the Music Engineering major,
Lakeland Community College, Lakeland, OH 2003-2005.
Have completed training on subjects such as:
Team Leader concepts Workplace Safety Business operations
Red Cross First Aid Armed Security Private
Securities
Communication
Technology
SPECIAL Offer specialized knowledge and experience which includes:
SKILLS Security operations and procedures: search and seizure
procedures, interfacing with law enforcement, effective written
reporting of incidences, correct justification for any use of
physical force, crime scene preservation, maintaining a basic
ethics policy, in regard to good moral character, ability to
lower stress levels in an intense environment
Computer software: Microsoft Word, Excel, Access, PowerPoint, and
Outlook
First Aid and CPR Certified
EXPERIENCE VALET. Central Parking, Cleveland, OH (April 2009- Present).
Handled a wide range of valet activities related to a busy
downtown parking vendor.
Achieved excellent customer service by greeting customers promptly
and attending to their valet needs
Drove and parked cars with no damage achieved to customers
property
MESSENGER. ATM Solutions. Cleveland, OH (2007-2008).
Replenished ATM machines and delivered money to various banking
institutions.
Maintained that ATM machines functioned properly
Trained messengers on proper procedure of armed bank drops
Handled customer inquiries professionally
MESSENGER. Brinks, Cleveland, OH (2006-2007).
Handled a range of responsibilities handling and maintaining monies.
Balanced daily cash vault
Delivered money to various destinations
Filed daily paperwork
Ensured that schematics were followed
SERVER. The Olive Garden Restaurant, Cleveland, OH (2003-2006).
Served patrons of restaurant and helped to create
a pleasant dining experience.
FULL-TIME STUDENT. Lakeland Community College, Lakeland, OH (2003-
2005). Refined my time management and organizational skills
while completing numerous general studies courses.
PERSONAL Am self-motivated and well organized person who is skilled in
prioritizing tasks and organizing my time for maximum
efficiency.
Excellent personal and professional references are available upon
request
Contact this candidate