Customer Service Quality Control

Curtis Felder **** E. ***th, Wickliffe, OH ***** abkiu4@r.postjobfree.com

440-***-****

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OBJECTIVE To contribute to an organization that can use my knowledge and

experience in customer service, quality control and safety,

along with my reputation as a self-motivated leader who excels

in finding ways to maximize efficiency and maintain security.

EDUCATION Certification from Ohio Peace Officers Training Academy,

Cuyahoga Community College, Cleveland, OH 2009.

& TRAINING Previously studied two years in the Music Engineering major,

Lakeland Community College, Lakeland, OH 2003-2005.

Have completed training on subjects such as:

Team Leader concepts Workplace Safety Business operations

Red Cross First Aid Armed Security Private

Securities

Communication

Technology

SPECIAL Offer specialized knowledge and experience which includes:

SKILLS Security operations and procedures: search and seizure

procedures, interfacing with law enforcement, effective written

reporting of incidences, correct justification for any use of

physical force, crime scene preservation, maintaining a basic

ethics policy, in regard to good moral character, ability to

lower stress levels in an intense environment

Computer software: Microsoft Word, Excel, Access, PowerPoint, and

Outlook

First Aid and CPR Certified

EXPERIENCE VALET. Central Parking, Cleveland, OH (April 2009- Present).

Handled a wide range of valet activities related to a busy

downtown parking vendor.

Achieved excellent customer service by greeting customers promptly

and attending to their valet needs

Drove and parked cars with no damage achieved to customers

property

MESSENGER. ATM Solutions. Cleveland, OH (2007-2008).

Replenished ATM machines and delivered money to various banking

institutions.

Maintained that ATM machines functioned properly

Trained messengers on proper procedure of armed bank drops

Handled customer inquiries professionally

MESSENGER. Brinks, Cleveland, OH (2006-2007).

Handled a range of responsibilities handling and maintaining monies.

Balanced daily cash vault

Delivered money to various destinations

Filed daily paperwork

Ensured that schematics were followed

SERVER. The Olive Garden Restaurant, Cleveland, OH (2003-2006).

Served patrons of restaurant and helped to create

a pleasant dining experience.

FULL-TIME STUDENT. Lakeland Community College, Lakeland, OH (2003-

2005). Refined my time management and organizational skills

while completing numerous general studies courses.

PERSONAL Am self-motivated and well organized person who is skilled in

prioritizing tasks and organizing my time for maximum

efficiency.

Excellent personal and professional references are available upon

request

Contact this candidate