Customer Service Manager

Denizcha Irving

* ******** ****** ***** * Boston, MA 02119 617-***-**** *.******@****.***

OBJECTIVE

Seeking an entry level Data Entry/Customer Support position with room for

advancement.

HIGHLIGHTS OF QUALIFICATIONS

. 3 years experience with electronic document processing

. 5+ years Administrative/Clerical experience

. Accountable and assertive when providing quality assurance according to

client specifications

. Ability to solve complex issues quickly and efficiently to find the

optimal solution

. Solid proven customer service skills

EXPERIENCE

Scan Operator-Contractor

Target Litigation/Evidox Boston, MA 2007-2008

. Analyzed originals to evaluate color, quality, and darkness, using

scanner settings.

. Successfully scanned 1000 to 4000 pages daily, in a timely manner.

. Handled disclosed litigation documents.

. Resolved issues using my customer service skills.

Scan Operator

Tech Law Inc. Boston, MA 2004-2005

. Prepared thousands of hard copies of documents for scanning daily.

. Implemented electronic document processing, retrieval, and distribution

systems in collaboration with other information technology specialists.

. Operated data capture technology to import digitized documents into

management system.

Drafter / Office Manager

Gallagher's Patent Drafting Boston, MA 4/2003-3/2004

. Served as an Office Manager for a small company.

. Triaged incoming calls, fax, mail and email.

. Prepared working plans and drawings from rough and detailed sketches

and notes, according to dimensional specifications.

EDUCATION

Kaplan University Boston, MA Fall 2011

BS in Information Technology: Focus on Help Desk Support

Courses Taken: Foundations, Database Using Access, Web Development

Connecticut Job Corps Center New Haven, CT 6/2002-10/2002

Certificate in AutoCAD: Completed the 9-12 month program in 4 months.

University of Connecticut Storrs, CT 1999-2000

PreVet- Completed Freshman year

*References available upon request.

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