Customer Service Technician

Rudolf Raaff

**** ********** ******

Lakewood, CA 90713

***/***-**** ******@*******.***

Computer Field Service Technician

Summary: Extensive Computer Field Service Technician with experience in

PCs, Laptops, Websites, upgrading, troubleshooting and installing software

and hardware for variety of customers. Analyzed computer performance;

repaired or upgraded as necessary. Strong organizational and communication

skills. Customer service oriented.

Skills and Accomplishments

. Maintained, problem-solved, configured, and optimized all

applications, hardware, and associated operating systems.

. Resolved hardware, software, computer and networking problems.

. Upgraded systems by conferring with vendors and services; developing,

testing, evaluating, and installing enhancements and new software.

. Performed hardware and software installation, configuration, imaging,

maintenance, and upgrades of desktops, servers and network printers.

. Provided installation of end user devices: computers, printers,

scanners, and PDAs.

. Understand Networking: TCP/IP, Wireless, Routers, DNS.

. Established positive contact with customer using excellent

communication skills, providing sales and customer service support.

. Serviced system in a timely manner, meeting urgent deadlines.

. Conferred with customers to provide information about products and

services.

. Consulted with clients to demonstrate and explain equipment function.

. Worked with business technology such as PCs, network connected

printers, and networked FAX equipment.

Technical Skills:

Operating Systems: Microsoft Operating Systems: 98, NT, 2000, XP,

Windows 7, Vista

Applications: Microsoft Office Suite (2003/2007), Adobe Acrobat, HTML,

McAfee Virus Scan, Norton

Networks: Windows NT, TCP/IP, DHCP, DNS, DSL, Cable, T1, Wireless

Internet

Professional Experience:

2008-2010 Computer Technician Consultant, Lakewood, CA

2009-2010 Accounts Receivable, Veteran Affairs, Long Beach, CA

2008-2010 Manager, Building Maintenance, Compton, CA

2004-2008 Computer Field Service Technician, RUMEMA Computer Service,

Artesia, CA

1995-2003 Mail Carrier/Video Coder, US Post Office, Los Alamitos, CA

Education/Certification:

Pacific Gateway Workforce Investment Network, Long Beach, Career

Enhancement, 2010

IDT, Glendale/Santa Ana, CA - Computer Coursework

Leuzinger High School, Lawndale, CA - Diploma Awarded

Military:

United States Marines, Honorable Discharge

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