Customer Service Sales

Karra A. Neal

**** *. ***** ****** *** #*

323-***-****

Hawthorne, CA 90250

*********@*****.***

Objective

I would like to obtain a challenging career with a progressive

organization which will utilize my communication skills, customer

service experience and education.

Education

West Los Angeles College

Current Culver City,

CA

Susan Miller Dorsey High School Diploma,

Math/Science Magnet

June 2000 Los Angeles, CA

Experience

Junior Blind Of America

Los Angeles, CA

Admin Assistant/Clerk

September 2010-Present

. Answer high volumed calls.

. Perform all Data Entry inputs.

. Contact classrooms when school bus arrives.

. Reconcile meal ticket log.

. Keep log of daily meetings and tours for the campus.

First Regional Bank Century

City,CA

Central Services Specialist

August 2007-June 2010

. Responsible for balancing the daily adjustments for the recast

GL accounts that are received.

. Daily check verification through E-bank directory.

. Assist in entering return items into the Jack Henry system.

. Answer telephones and help out as needed.

. Customer service.

Professional Business Bank

Pasadena, CA

Senior Funds-Transfer Specialist

December 2003- August 2007

. Process and originate daily Outgoing and Incoming Wires

(Domestic & Foreign) through Jack Henry. Execute complex

transactions and use the computer to enter payments.

. Balance Wires.

. Entrusted with handling and transmitting Federal TT&L payments

through TT&L plus.

. Work with customers on a daily basis, meeting their banking

needs and either answering or referring their financial

questions to the appropriate supervisory individuals.

. Review ACH Reports, Process ACH Origination and maintain ACH

Agreements

. Balance Wires and maintained accurate wire transfer agreements.

. Prepare, and Balance Recon accounts for Cashier Checks, CD

Interest Checks, and Expense Checks.

. Review and balance daily ACH reports, NOC (Notice of Change),

and maintain files.

. ACH Research and Revocations.

. Balance and process NSF (Non- Sufficient Funds) Daily Report,

and Return Items through Jack Henry, earns notices via Fedline

Check Services Return or Retrieval Request (RORR), and DDA/GL

WIP reconcilement.

. Follow current policies and procedures to accurately post

payments and process daily adjustments and decipher the correct

Credits and Debits tickets to be passed.

. Process Foreign Collections, Drafts, Currency, and Checks.

. Transmit Savings Bonds request through Savings Bonds Direct.

. Process Analysis fees and invoices.

. Review of Vendor Billings for Branch breakdown and possible

analysis charges and hard charges.

. Review of Title and Escrow checks over 2500.00, and entry of all

Title and Escrow Stop Payments.

Bank OF America Los Angeles, CA

Teller/ Merchant Teller

February 2003-August 2003

. Process transactions for personal and business customers and

provide information regarding bank services. Enter transactions

and use the computer to make deposits, payments, and

withdrawals.

. Entrusted with handling safe deposit, vault, ATM, bonds/coupons,

and night-drop activities.

. Provided Excellent Customer Service.

. Accepted and processed customer deposits and loan payments.

. Used 10-key to process transactions.

. Prepared, sorted, and distribute reports to appropriate

branches.

. Opened and balance the vault; supplied other tellers with

currency and coins as needed

. Prepared, ordered, and verified shipments to and from the

Federal Reserve.

Macy's Century

City, CA

Customer Service Cashier, and Sales Associate

May 2002-October 2003

. Handle refunds, and process credit card payments.

. Checkout Merchandise for customers.

. Provided additional supporting in various sales departments.

The Manor Santa Monica,

CA

RCP Aide and Receptionist

Sept.2000-June 2000

. Signed and maintained contracts with case workers.

. Answered phone calls, filed paper, and receive invoices.

. Lead a project to create weekly schedules for upcoming

activities for the patients and organized appointments.

Training

. Western Payments Alliance- Basics Of ACH receiving Workshop

. Jack Henry 20/20

. Jack Henry Express

. Fedline Advantage, and Fedline ACH

. Pacific Coast Bankers Bank

. TT&L Plus

. Netteller Cash Management

. Vertex

. 4-Sight

. Item Imaging

Skills

. Skill to perform basic mathematical calculations necessary to

verify accuracy of totals.

. Basics of ACH

. Prioritize and organize workloads to meet strict deadlines.

. Strong Communication skills

. Use and application of computers

. Microsoft word, Excel, and 10-key

References

Available Upon Request[pic]

Contact this candidate