Customer Service Manager
Resume:
Jerome Soikowski 360-***-****
**** ***** **. **-***, Olympia, WA. 98501 ***************@*****.***
. 10 years management and customer . Great organizational skills
service experience . Ability to work in fast paced,
. 19 years experience in cabinet / high stress situations
construction industry . Reliable telephone and
. Excellent communication skills transportation
including phone, and grammar. . Understanding of business
. Excellent people skills confidentiality standards
. Above average decision making . Excellent time management skills
skills
. Proficient with Microsoft office . Take charge attitude
Professional Experience
Pinnacle Cabinet and Door, LLC. Auburn, WA.
11/09 - 7/10
Co-owner / Production manager
Responsibilities:
. Customer service / Inside sales
. Hiring and firing of shop employees / delivery drivers / installers
. Supervise and manage all shop employees, delivery drivers, and
installers
. Manage shop production of pre-hung doors, custom cabinets and
mantels, receiving and finishing of interior millwork and cabinet
doors.
. Produce shop paperwork for production of cabinets based off of
drawings provided
. Quality control of custom stain finishes, and custom cabinets
. Shipping and receiving
Woodkraft inc. Auburn, WA.
6/05 - 7/09
Production manager / Cabinet maker
Responsibilities:
. Start to finish production of custom cabinets, mantels, and
millwork profiles
. Material take off, and hardware specification for custom cabinets,
mantels, and millwork profiles
. Field install of custom cabinets mantels and kitchens
. Customer service / Inside sales
. Hiring and firing of shop employees / delivery drivers / installers
. Supervise and manage all shop employees, delivery drivers, and
installers
. Manage shop production of pre-hung doors, custom cabinets and
mantels, receiving and finishing of interior millwork and cabinet
doors.
. Produce shop paperwork for production of cabinets based off of
drawings provided
. Quality control of custom stain finishes, and custom cabinets
. Shipping and receiving
Custom Office Design, inc. / Precision Custom Kitchens, inc.
Auburn, WA.
6/1994 - 8/2004
Customer service manager / Quote department manger 1999 - 2004
Assembly / shipping department manager 1996 - 2001
Assembly / shipping 1994 - 1999
Achievements:
. Started employment as shop assembler and worked my way to front
office management
. Developed excellent customer service skills
. Helped increase client base and revenue
Responsibilities:
. Pricing of custom commercial office furniture and kitchen cabinets
. Hiring and firing of customer service and shop personnel
. Manage office of customer service representatives
. Make decisions concerning customer requests, relationships, and
accounts
. Scheduling production and product shipment
. Inside sales and service
. Help customers with design layout, field measurements, and end user
service calls / job quality follow up
. Work with shipping companies to best provide customers with timely
delivery of product
. Responsible for sourcing materials and hardware for custom projects
and orders
. Manage and track job status from machining centers to shipment
. Manage assembly crew and finishing crew
. Responsible for shipments and will calls
. Manage inventory use and receiving
. Design and construct custom pieces
Education
Fife High School, Fife WA.
1990
References
William Selvar
Custom Office Design, inc.
President
William Lakefish
Precision Custom Kitchens, inc.
President
Jesse Sherwood
Woodkraft inc.
President
Personal references available on request.
Contact this candidate