Customer Service Administrative Assistant

Leilani Anderson

**** ******** ***, ****** ** ***62 . 209-***-**** .

******************@*****.***

Over 10 years' experience driving strategic growth and product

visibility for leading nonprofit, corporate, media and medical

organizations. Highly competitive, passionate, persuasive and

articulate, able to achieve results others believed to be impossible.

Ability to multi task and work well under pressure.

EXPERIENCED IN THE FOLLOWING:

. Accounting

. Medical Staff

. Real Estate

. Public Relations

. Branding, managing and positioning

. Motivating staff to peak performance levels

EXPERIENCE HISTORY:

Haeger-Accounts Receivable/ Accounts Payable Dept- 02/15 to Current-

(Contract Assignment with Express Personal)

. Process Account Analysis

. Receipt all incoming cash

. Reconcile Aging Report

. Process Accounts Payable

Century Law Center

Office Manager/Legal Assistant 05/09 to 01/2010

. Processed credit counseling interviews.

. Calculate clients mortgage payments and monthly expenses coordinating

in accordance to lender specific guidelines.

. Compile and analyze financial reports for administrative side of

business.

. Maintains office services by organizing office policies and

procedures, processed payroll; controlled correspondence; designed

filing systems; review and approve supply requisitions; assign and

monitor clerical functions.

. Processed bankruptcy filings.

. Completes operational requirements by scheduling and assigning

employees; supervise office work and productivity results.

California Reverse Mortgage -Loan Consultant, 07/08 to 05/09

. Conduct credit counseling sessions with Senior Citizens.

. Develop constructive working relationships with others maintained over

a long period of time

. Embrace and executes the strategies for profitable growth of deposits,

loans, fees as well as bank products and services.

. Inform borrowers and related parties of loan options, market

conditions, documents and other requirements needed to close the loan.

B M Hospital-Medical Staff Credentialing Coordinator, 02/08 to 06/08

. Assist with Initial application and reappointment process for

established and new Physicians on Staff.

. Provide updates to the Credentials Supervisors, Recruiters and/or

Employment Specialists and candidates of any missing or incorrect

information in a timely manner.

. Verify credentials by primary sources by contacting medical schools,

post graduate training programs, previous places of employment, and

licensing boards for verifications.

Kern County Supt. of Schools-Administrative Assistant, 9/07 to 01/08

. Provide administrative assistance to a team including travel,

copying, filing, distributing mail, ordering supplies, preparing

travel & expense reports and arranging meetings and training schedules

with internal employees..

. Initiate verbal and written responses to inquiries regarding routine

situations.

. Create/complete professional documents utilizing proper grammar,

spelling and format skills.

. Assist with the preparation of presentations.

. Solve problems related to specific tasks with minimal supervisions.

. Handle multiple demands on an on-going basis.

Wells Fargo Home Mortgage-Loan Processor, 06/07 to 10/07

. Verify customer income documentation; resolves routine title issues,

limited to the following: vesting issues, child support liens,

judgment liens, mechanic liens and undisclosed liens reconveyances;

. Process subordinations; resolves appraisal disputes; executes closing

actions to ensure a timely and effective closing process;

. Maintain a high level of customer service by being proactive in

communication with customers, banking, realtors, brokers, etc.

Eagles-Non-Profit-Football-League- League Secretary, 04/05 to 05/07

. Head of program development and sponsorship program...

. Coordinated program development submissions including grants,

proposals, & negotiation packages; provide general administrative

support. Interact with internal/ external contacts, to keep all

parties involved informed on updated information.

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