Customer Service Quality Control
Resume:
Elizabeth Y. Petruna
Pittsburgh, PA 15229
*********@*******.***
SUMMARY
A highly skilled, results-driven technical career with extensive experience
in chemical development and manufacturing, testing and quality control, new
product process development, and technical support. Possesses a proven
ability to improve efficiencies and reduce costs while growing market share
and customer base. Uses methods such quality programs as TQM (Total Quality
Management), Six Sigma Lean Manufacturing, FMEA, and 5S. Applies excellent
communication skills to work in team environments, development of
procedures and standards, coordinate efforts between multiple groups, build
a positive rapport with customers and co-workers, and deliver concise,
informative documentation. A self-motivated problem solver, consistently
exceeds expectations.
EXPERIENCE
Ashland Distribution, Dublin, Ohio
Technical Sales Support Rep II, 8/27/2007 - 4/1/2010
Responsible for offering technical support and technical solutions to
chemists and formulators while growing Ashland's business sales and volumes
in the specialty chemicals and other product lines of chemicals used
specifically in the Coatings Industry, HI & I Industry, Adhesives, Personal
Care, and the Oil & Gas Industry for such suppliers as Dow, Dow Corning,
Dow's UCAR Division, Millennium, Hexion, Angus, Rhodia, Akzo Nobel, Pilot,
Thermophos, and BASF . Key responsibility is to assist the sales staff and
customers in reformulation of a lower VOC formulation and new product
applications through offering replacement products for use in coatings,
epoxy resin systems, composites, oil and gas applications, oil and gas
treatments, and corrosion inhibitors. Use SAP, SalesForce.com, and Business
Warehouse databases to track customer and sales team activities.
Zyvex Performance Materials, Columbus, Ohio
R&D Technician, 5/29/2007 - 8/24/2007
Responsible for the research and development of carbon nanotechnology in
epoxy and polyurethane resin systems to enhance physical properties of the
end use of the resins. Maintained chemical inventory and MSDS files,
authored ZPM product MSDS, and managed the disposal and moving of chemical
inventory from the Richardson, Texas facility to the Columbus, Ohio
facility.
Valspar Corporation, Pittsburgh, Pennsylvania
Technician II, 6/2004 - 5/25/2007
Responsible for the research and development of polymer products that are
used as both active and passive barrier products in plastic bottles and for
the food and beverage industry. Delivered customer support through Managing
sample requests, product shipments, technical support, processing
analytical requests for product analysis and physical testing properties,
assistance with customer trials, and assistance in troubleshooting problems
with product production.
Developed experimental and new polymer and polyester resins for use in the
through resin formulations, resin cooks in the lab, and trails on the List
Reactor for final product development on the ZSK-25 Extruder and the
Braebender Film, Coating equipment. Developing test methodology and
protocols for new materials and finished plastic pellets, bottles, and
films. Developed testing methodology and protocols for oxygen permeability
using Mocon OxTran 2/61 and 2/20 equipment, for melt viscosity integrity
using Dynisco LCR 7000 equipment, and for oxygen scavenging properties
using Ocean Optics equipment. Analyze the components of barrier plastics
using various types of analytical equipment, viscometers, GCs, Mass Spec,
DSC, titrations and other analytical techniques.
. Product Growth: Active member on a global team that is
commercializing valOR V27, valOR V28, and valOR 53F for use in the
packaging of water, juice, and beer in the European beverage
industry.
. Safety: Active member on Valspar's KeepSafe Safety Committee for
the General Technical Center, which conducted an FMEA, and wrote
SOPs and participated in 5S teams as part of the Lean Six Sigma and
Safety programs.
On Assignment/Lab Support, Pittsburgh, Pennsylvania
Technician on Assignment at PPG Industries, Inc, - Monroeville Technical
Center, 7/2003 - 6/2004
Held responsibility for subliming OLEDs, organic light emitting devices,
products for the SSG group at PPG Industries, Inc. Supported developmental
studies on new products RD15 and BD14 and improvement studies on existing
products such as GD33, BL42, RD07, and HO1. Delivered customer support
through management of sample shipments, adhering to processing and shipment
scheduled dates, processing analytical requests and samples for product
analysis, and assistance with scaled up reactions. Downloaded and converted
data files from equipment recorders into spreadsheets and maintained
databases for the group. Performed inventory management for the group's
products. Prepared and edited SOPs for equipment used in the laboratories.
Experience in safe handling and waste disposal of both liquid and solids
waste for assigned laboratories.
Bayer Corporation, Pittsburgh, Pennsylvania
Technician Specialist, 1991 - 2003
Responsible for performance of quality control lab and analytical
applications testing on Bayer MDI isocyanates and polyols. Participated in
developmental studies on new products and performed comparison studies to
benchmark the quality of Bayer products versus the competitor's products.
Delivered customer support through managing sample requests, technical
support, processing analytical requests for product analysis and physical
testing properties, assistance with customer trials, and assistance in
troubleshooting problems with research and development of raw materials and
finished goods. Supported the Lamination business, Automotive business,
System Suppliers business, Specialty business and Wood Binders groups by
providing technical support and customer service.
Evaluated experimental materials in current industry applications and new
industry applications. Developed resin formulations for manufacturing
finished polyurethane foams and polymer products. Supported both the sales
and marketing staff with maintaining current business, acquiring new
business, and achieving overall business goals. Performed statistical
analysis for quarterly reports of analytical data from both the New
Martinsville and Baytown plants for several MDI and Polyol production lots.
Managed data in the LIMS computer database. Maintained documentation and
records in adherence to ISO 9001 requirements.
Mobay Corporation (Later Bayer Corporation),
Senior Specialist, 1989 - 1991
Performed lab research and machine studies on the UBT for the development
of products in conventional, HR, and CMHR foams for carpet padding and
furniture foam industries. Developed flexible polyurethane formulations
that used alternative blowing agents instead of methylene chloride and CFCs
for North Carolina Foam Industries in Mount Airy, North Carolina.
. Continuous Improvement: Participated on a continuous improvement
team that saved company $200,000 in annual cost reductions by
developing and implementing a new solids waste disposal program.
. Wood Binders Group: Participated in multidisciplinary team that
worked to maintain and grow the product line for use of pressed
wood board in the furniture industry.
. Polyol Development: Collaborated with team to develop new polyols,
including Multranol 8137, Multranol 8128, Multranol 9144, and
Multranol 8114.
. MDI Product Growth: Worked to develop new MDI products, including
Mondur 1479 and Mondur MR (Light), which became one of the
company's top selling chemicals.
. Cost Savings: Participated in multidisciplinary team to reduce
product return losses and personally developed a quality control
quick test for the MDI product line, which saved approximately
$200,000 in product return shipping costs.
. Community Outreach: Participated as an Adopt-A-Scientist in
Bayer's BASIC program, which worked with area schools and teachers
to educate students in the sciences through simple science
experiments.
. Diversity Awareness Enhancement: Functioned as an active member of
the Polyurethanes diversity council, which raised employee
awareness of the diverse cultures that exist in the work force and
work place.
EDUCATION
University of Pittsburgh,
Pittsburgh, Pennsylvania 15260
Bachelor of Science in Natural Sciences, Discipline of Chemistry,
Physics, and Biology with an emphasis in Business.
Community College of Allegheny County, Pittsburgh, Pennsylvania 15237
Courses in Humanities, Sciences and Business, 1997 - 2001
Parkway West Vocational School,
Oakdale, Pennsylvania 15071
Certificate in Chemical Technology, 1983.
PROFESSIONAL TRAINING
University of Pittsburgh Learning Center, Pittsburgh, Pennsylvania
Computer Classes in DOS, Lotus 1-2-3. Freelance for Lotus, Advanced
Lotus 1-2-3,
Harvard Graphics, Word Perfect, Windows, Word Perfect for Windows,
Excel, and PowerPoint.
ExecuTrain, Pittsburgh, Pennsylvania
Windows 95, Office 97, Advanced PowerPoint, and Lotus Notes e-mail network.
American Chemical Society
Certificate August 1998, Quality Assurance/Quality Control in the
Analytical Testing Laboratory
Bayer Corporation
Principles of Polyurethane Chemistry, Safety, Quality Improvement,
Time Mastery, Diversity,
Hazardous Materials, DOT HM126F, Transportation, Packaging and
Handling Regulations,
Customer Service, Ergonomics, Business Ethics and Conduct
Valspar Corporation
Intellectual Property, Ethics and Business
Conduct, Six Sigma and Lean Quality Training,
and certified as a licensed forklift truck operator.
Ashland Distribution
Anti-Harassment, Business Standards I & II, Product Stewardship,
Responsible Care, and Zero Incident
PROFESSIONAL ASSOCIATION
Member of the CDIC Coatings Society
PERSONAL
Active volunteer. Fluent understanding of American Sign Language.
REFERENCES
References available upon request.
Contact this candidate