Customer Service Representative
Resume:
CHERYL GREGORY
Fort Worth, TX 76116
**********@*******.***
Seeking a position within a company where I can utilize my experience and
skills
as a payroll administrator / customer service representative
Interface well with others at all levels
Hardworking, loyal individual who gives 110% in all endeavors
Handled the complete payroll cycle, including W-2's, tax filing, banking
requirements, benefits, stock, and pension record keeping
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Proficient in the use of the ADP net product, Soloman, Microsoft Excel
Work Experience
03/10 - 09/10
Crdentia Healthcare Services- Corporate Payroll Coordinator
Processed weekly payroll for 500+ employees.
Manage time and attendance system, auditing continuously to ensure
accurate records.
Prepare payroll and benefit journal entries.
Assisted with payroll related items in Financial Statement preparation and
with GL
reconciliation of payroll related accounts.
Prepare accurate accruals for PTO, L&I and 401k..
Prepare management reports to disburse this information.
06/08 - 02/09
Paychex - Payroll Support Specialist
Responsibilities include: Assisting small business owners with processing
their payroll,
Providing quality customer service to all clients.
Contacting clients daily to obtain information for payroll production.
Resolving all client questions and problems in regards to taxes, 941's,
940's W2's
Establishing payroll schedules with clients.
Entering all payroll data necessary to process and meet clients' payroll
schedules.
Maintaining current knowledge of the Paychex payroll processing system and
changes in payroll laws.
Corresponding with federal, state, and local tax agencies on behalf of
clients.
12/04 - 02/08
ADP- Payroll Specialist
Responsibilities included: Timely and accurate processing of complex client
payrolls for ADP Small Business Services. Ensured that all accounting and
auxiliary system requirements were met ( W-2's, tax filing, banking
requirements, benefits, stock, and pension record keeping). Performed
quarter-end and year-end audits. Responsible for managing the Enterprise
Payroll systems cycle process.
2002-2004
Sunbelt Healthcare-Front Office Executive
Maintaining files
Handling incoming & outgoing calls
Interaction with vendors & clients.
Attending Visitors
General Correspondence
Preparing Invoices
Updating & reporting of the details job
2000-2002
First USA Bank- Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a
reassuring manner step by step instructions to resolve application issues.
Reviewed and issued audits on account information and processes. Performed
queries in multiple databases.
Education
Colonial High School 1992
Valencia Community College - Some course work.
A
Contact this candidate