Customer Service Sales

WORK EXPERIENCE

**/**- **/** ******** Soup Company

Cherry Hill, NJ

Sr. Customer Service Analyst- Supply Chain

. Order to Cash Account Manager and Customer Service for a major national

account

. Inventory Management: Created and processed approximately 50 orders daily

o Utilized CRP, SAP, AS-400 daily and Envision reporting to manage

VMI/EDI orders

o Forecasting and product allocation

. Deduction Management: Timely resolution of Campbell's A/R and the

customer's payment

. Incentive Pricing: Adhered to incentive pricing criteria for customers in

their category

. Reverse Logistics (Returns): Achieved reduction through process

improvement

. Invoicing: Managed pricing errors and price increases and increased

invoice accuracy by 10%

. Maintained strong, professional relationships with buyers, sales and

logistic teams

. Collaborated, corresponded and interfaced with other departments and

internally and externally

. Researched, analyzed and evaluated accounts to identify problems and

provide solutions

. Served as the spokesperson at a major company event and at team meetings

01/05-09/06 BERTL

Manalapan, NJ

Sales and Customer Service Manager

. Contract negotiator and project manager for all established and new

accounts

. Created, proofread, edited and approved public relations, sales and

marketing materials

. Created and developed on-going business relationships with vendors,

clients and senior managers

. Provided customer service and support/account management to key clients,

facilitated training sessions and coordinated client meetings utilizing a

variety of communication tools

. Coordinated and innovatively managed all aspects involved with event

planning for tradeshows

02/03-06/04 Programmer's Paradise Shrewsbury,

NJ

Sales Account Manager

. Provided hardware and software sales technology solutions and marketing

. Utilized technical knowledge and expertise to grow and develop key

accounts

. Order/account management and relationship building to increase sales

01/03-02/04 CDW/Mircrowarehouse

Lakewood, NJ

Sales Account Manager

. Provided hardware and software sales technology solutions and customer

service

. Utilized technical knowledge and expertise to grow and develop key

accounts

. Proactively called 80-100 companies in assigned territory daily to

achieve sales quota

. Order/account management and relationship building to increase sales

EDUCATION

Bachelors of Science (BS), Communications, Old Dominion University,

Norfolk, VA

Internship, University Events, Old Dominion University Events Department,

Norfolk, VA

COMPUTER SKILLS - SAP, MS Office- (MS Access, Word, Excel, PowerPoint,

Outlook, Publisher), WordPerfect, Lotus Notes, Adobe, ACT, Enterprise

Manager, AS-400, CRP and QuarkXpress, MAC

REFERENCES: Available upon request

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