Human Resources Management

Bridget V. Peterson

**** ****** **** *****

Fort Washington, MD 20744-4448

Home: 301-***-**** / Cell: 301-***-****

*******.********@*****.***

Objective

Conceivably creative, organized, and prepared: seeking a position as a

budget, facilities, organizational, management, program, or human resource

Analyst.

Qualifications:

. Received Bachelors Degree in Social Work.

. Certified Notary Public for the District of Columbia and the State of

Maryland.

. Expands thirty-six years of experience in management including medical

administration, judiciary, logistics (materials and warehousing), human

resources (personnel and payroll liaison, recruitment and training),

program coordinating, organizational management, facilities and

environmental maintenance management; and earlier support staff

experience including clerk typing, clerical assistant, dictating and

transcribing, legal clerk, secretarial, and supply technician.

. Demonstrate outstanding communication skills, both verbal and written.

. Maintain an impressive work report and enormous asset to the

organization.

. Establishes expertise to analyze and implement for applying exceptional

strategies in problem solving.

. Rapid to challenge, learn, and adjust to new programs, operations,

apparatus, system setups.

. Ability to converse Beginning and Intermediate Sign Language.

. Gained multiple job skills from related training courses taken during the

many years of employment.

. Received countless honors, awards, and certificates for outstanding

services rendered.

. Recognition with Cambridge Who's Who Lifetime Member Registry of

Executives, Professionals and Entrepreneurs 2010-2011 Edition.

Technical Skills:

. Microsoft Office to include Word, Excel, PowerPoint, Publisher, Outlook,

and Basic Access.

. Advance Personal Computer including Program and Software installation,

and Troubleshooting.

. Multiple experiences with software, hardware, electronic programs and

systems tools.

. Administration and Management Database Systems including E-Performance,

ASMP Payroll, Time and Labor CRP, PeopleSoft, Electronic Residency

Application Services (ERAS) System, Position Management Systems (PMS),

Comprehensive Automated Personnel and Payroll System (CAPPS), and the

Electronic Federal Personnel Manual (FPM)

. Basic Photography including Film Processing and Developing, and Photo

Identification Systems.

Experience:

Closing Judge September 2010 - When Actually Employed (WAE)

State of Maryland, Prince George's County Board of Elections

. As a Closing Judge, reports to a designated Polling Precinct in Prince

George's County and assigned one other Closing Judge to assist with the

major responsibility of finalizing and closing the Precinct.

. Provide overall relief and assistance to the Chief Judges, Election

Judges, Provisional Judges, and Alternate Judges in verifying and

counting election ballots.

. Receive, direct, and assist the voters with casting their ballots at the

voting poll stations.

. Announces to end and bring complete closure of the Election for the

rounding up all forms, supplies, canvass reports, tally of votes, and for

the breaking down of all poll machines and miscellaneous equipment.

. Coordinate together with the 2 assigned Chief Judges to ensure

documentation and signature of Election forms.

. Held responsible for locking, securing, and transporting all documents,

materials, and voting machines from the Voting Precinct to the Prince

George's County Board of Election Office after closing.

Management Analyst May 2005 - August 2009

Department of Mental Health (DMH), Saint Elizabeths Hospital (SEH)

. Performed various managerial functions and activities structured for

supporting the daily operation of the Facilities and Environmental

Department (FED) that consisted of 21 employees who provide 24-hour

facilities maintenance and environmental services to 17 occupied

buildings.

. Organized to perform daily building maintenance, facilities safety, and

electrical inspections to 17 occupied buildings.

. Researched, developed, and updated the environment of care master and

management plans.

. Revised and improved the Standard Operating Procedures (SOPs), Policies

and Procedures, Rules and Regulations.

. Reviewed and approved the bi-weekly time and attendance of the FED

employees.

. Setup monthly meetings, scheduled and informed the FED employees of

meetings or training sessions to be in attendance of inside and outside

the Department.

Program Coordinator December 2000 - May 2005

Department of Mental Health (DMH), Saint Elizabeths Hospital (SEH)

. Coordinated and improved the daily functions and activities of the

Psychiatry Residency Training Program (PRTP), which is a full accredited

and certified training program.

. Supervised 3 clerical staff and 6 patient hires, and managed the daily

activities for the faculty supervisors, 34 psychiatry residents, and

numerous interns and externs.

. Maintained and improved all policies and procedures mandated for approval

by the accreditation committee and surveyors.

. Coordinated and controlled with 100% responsibility for recruitment

events, screening, interviewing, reference checks and program

orientation.

. Coordinated the educational functions and clinical rotation experiences,

including the timely dissemination of information and documentation for

the psychiatry residents, interns and externs.

. Performed as the primary signatory official for the handling of a special

training funds account.

. Coordinated and facilitated activities related to the residents

successful completion of the program and preparation for the Board Exam.

. Coordinated all daily, weekly, monthly, and annual activities, graduation

ceremonies, special lectures, sessions, and conferences, etc. held for

the psychiatry residents.

. Supported the Training Program's receipt to 100% full accreditation from

scheduled surveyors in 2002.

Management Analyst March 1993 - December 2000

Commission on Mental Health Services (CMHS), Saint Elizabeths Hospital

(SEH)

Performed various managerial and administrative functions under multiple

operations of Human Resources with major duties and responsibilities as

follows:

. Policy, Training and Special Programs - Assisted over 2000 agency

employees with technical and administrative matters including Agency,

District and Federal policies, procedures, laws, rules, and regulations.

Coordinated annual health evaluations, biweekly payroll, and processed

over 200 personnel actions on a monthly basis. Conducted monthly tour

guides and scheduled orientation sessions for new employees on bus tours

to share the background history of Hospital. Coordinated the annual

essential and non-essential snow emergency plans. Assisted in

coordinating the annual performance evaluations, ratings and standards.

Performed as lead supervisor of 2 clerical staff, 1 patient hire, and

seasonal summer students.

. Office of the Director of Human Resources - Assisted the Director in the

initial hiring of 5 new chiefs for the various Branches and employing

additional personnel for the newly established Office of Human Resources.

. Offices of Workforce and Planning, Employee and Labor Relations, Office

of the EEO - Performed as the acting administrative officer to

requisition equipment, office supplies, forms and materials. Prepared the

yearly budget, requisitioned and made payments for purchases for the

Office of the Receiver-Audio Visual and Production and the Office of

Human Resources. Performed facilities maintenance, space allocation, and

management services. Performed as lead supervisor of 3 clerical staff, 1

patient hire, and seasonal summer students.

. Office of the Chief Administrative Officer, Office of the Chief Budget

Officer - Personnel Liaison Office (PLO) - Provided a variety of selected

assignments related to the management of human resources, position

control and objectives for the agency to include personnel liaison and

payroll liaison functions, budgetary control and management. Managed and

controlled the processing of over 300 SF-52 Personnel Actions on a

monthly basis. Performed as lead supervisor of 2 payroll clerical staff,

2 patient hires, and seasonal summer students.

. Unestablished Duties - Assisted various programs throughout the Logistics

Management Branch with direct support to the daily operations of the

warehouse management, dietetic services, security management,

construction, engineering and maintenance, grounds maintenance,

duplication services, housekeeping services, and the Office of the Chief

Administrative Officer. Provided administrative assistance to the

Facility Support Division. Performed as the acting administrative officer

in the absence of an employee on maternity leave.

Brief Job History Prior to March 1993:

. 10/1989 - 03/1993 DS-2005 -07 Supply Technician, Materials Management

Branch, St. Elizabeths Hospital, detailed to the Logistics Management

Division, Washington, D.C.

. 07/1985 - 10/1989 GS-0318-07 Secretary (Typing), National Institute of

Mental Health (NIMH), St. Elizabeths Hospital, Blackburn Laboratory,

Washington, D.C.

. 01/1984 - 07/1985 GS-0318-06, Secretary (Typing), Saint Elizabeths

Hospital, Division of Administrative Services, Washington, D.C.

. 12/1983 - 01/1984 GS-0322-04, Clerk Typist, Saint Elizabeths Hospital,

Division of Facilities and Materials Management, Washington, D.C.

(Reduction-In-Force).

. 01/1983 - 12/1983 GS-0303-06, Clerical Assistant, Saint Elizabeths

Hospital, Personnel Office, Washington, D.C.

. 06/1982 - 01/1983 Medical Transcriber, Joseph, Phillips, and Green

Associates, Orthopedics Office, Fort Washington, MD.

. 03/1981 - 06/1982 JS-06/03 Senior Probation Clerk, United States

District Court, U.S. Probation Office, Washington, D.C.

. 06/1976 - 11/1980 GS-0301-05, Clerk Typist, Saint Elizabeths Hospital,

Mental Health Program for the Deaf (MHPD), Washington, D.C.

. 10/1975 - 06/1976 GS-0316-03, Clerk Dictator and Medical Transcriber,

Saint Elizabeths Hospital, Medical Surgical and Supports Program,

Washington, D.C.

. 06/1975 - 10/1975 GS-0322-02, Clerk Typist, Saint Elizabeths Hospital,

Office of the Superintendent, Washington, D.C.

. 06/1973 - 06/1975 YW-3506, Summer Aid/Student Aid, Saint Elizabeths

Hospital, John Howard Pavilion and Blackburn Laboratory, Washington, D.C.

Education:

. Biblical Studies for a Master of Divinity, pursuing a Doctor of Ministry

at the National Bible College and Seminary (NBCS): January 2010 -

Present.

. NBCS Dean's List: Spring Semester 2010 with a GPA of 3.84.

. Bachelor of Social Work [Major], Psychology [Minor]. University of the

District of Columbia, December 2009.

. Additional credits received in Social Welfare Rehabilitation: Gerontology

[Minor]. Federal City College, June 1975 - March 1979.

. High School Diploma Graduate: Honor Roll - June 1975.

Training:

09/2010 Prince George's County Board of Election, Voting Precinct Judge

Training. 04/2009 Discriminatory and Sexual Harassment. 04/2009 How to

Effectively Deal with Mentally Ill. 03/2009 E-performance and Evaluation.

09/04/08 PASS System Administration Training. 06/19/08 PeopleSoft ESS.

06/24/08 - 08/18/08 SEH Intranet Pilot Portal. 05/30/08 Position

Performance Standards. 11/2006 Annual Mandatory Training "Just In Time"

Self-Study Module: Fire Safety, HIPAA Cultural Diversity, Discriminatory

and Sexual Harassment, Infection Control, Unusual Incidents, Language

Interpretive and Services. 10/2006 ASMP Payroll Project, Time and Labor

Conference Room Pilot (CRP), PeopleSoft8. 09/06/01 "Separation

Physiological Symptoms from Anxiety in Chemical Exposure. 03/22/00

Emergency Crisis Intervention Training. 01/12/00 Basic Computer Training

1. 02-14-99 From Curt to Courteous. 08/27/98 Operation Photo

Identification. 08/20/98 Delivering Knock Your Socks Off Service.

08/12/98 Introduction to Microsoft Access. 06/98 TANF (Temporary

Assistance to Needy Families) Work Activity Certification. 03/17/98

Position Management Workshop. 02/05/98 - 02/06/98 Human Resources

Development Seminar. 09/18/89 - 09/19/89 Timekeepers Training. 02/22/89

Contract Administration: Blanket Wage Determination. 04/28/88 Fire

Prevention Orientation. 07/06/87 - 07/10/87 Introduction to Supervision.

05/19/87 Professional Development Seminar. 04/23/87 How To Give and

Receive Criticism. 03/26/87 Polishing the Rough Edges. 03/03/87 -

03/05/87 How To Deal With Difficult People At Work. 02/18/86 - 02/20/86

Advanced Project Officer. 12/09/85 - 12/13/85 Basic Procurement. 12/07/85

The Basic Life of Christ Part I & II. 08/20/84 How To Use the Federal

Personnel Manual (FPM). 04/08/82 Business Communications. 02/81 - 03/82

the Greg Reference Manual for Clerical Staff. 09/03/80 - 09/25/80 Medical

Terminology. 06/11/80 - 06/20/80 Effective Interpersonal Relations

Workshop. 05/28/80 - 05/30/80 On-The-Job Training. 01/23/79 - 01/25/79

Principles of Note-Taking. 09/13/78 - 09/15/78 ADP for Administrative,

Clerical and Secretarial Personnel. 05/05/78 Social Work Education of the

Hearing Impaired. 01/12/77 - 01/21/77 Ward Clerk Course. 11/12/75 -

11/21/75 Better Office Practices.

Other Qualifying Skills:

08/12/94 Lotus 3.1 Intermediate. 08/11/94 1-2-3, 3.1 Fundamentals.

02/20/92 WordPerfect 5.1 Advance Concepts. 02/19/92 WordPerfect 5.1 Basic

Concepts. 12/16/86 Perspective Level I Training. 03/21/84 - 03/22/84

MultiMate Course/IBM PC Computer. 05/24/78 Intermediate Sign Language

Course. 03/24/77 Beginning Sign Language Course. 10/04/76 - 11/02/76

Refresher Typing.

Equipment and Systems:

Brothers Electronic; Citizens, Hewlett Packard, and Tandy Equipment; Compaq

and Dell Desktop PC's and Laptops; Canon, IBM, OCE, and Xerox Copiers;

Hazeltine 1420; Texas Instrument; Facsimiles and Scanners; Heavy Duty

Binder Machines and Hole Punchers; Norelco Dictaphone/Transcribers; TTY

Telecommunication Systems for the Deaf and Teletype Systems; Lederer Sound

AIP Phone Systems; Lektriever/Retriever Filing Systems; Med Star Televideo

Systems; Merlin Telephone Systems; Victor Electronic Systems; Position

Control System (PCS), Comprehensive Automated Personnel and Payroll Systems

(CAPPS), and Supply Management Systems (SMS).

Software Programs:

Parson Technology, Corel Word Perfect, PrintPower, CompuWorks Manager,

PrintShop, Deskmate, Professional Files PFS, Expert for Windows, Quicken,

Inventory Programs, Quick Verse, Label Publishing, Rebel, Symphony Pro, and

Microsoft Office.

Volunteer Experience:

Youth Team Mom - Oxon Hill Boys & Girls Club Road Runners, Certificate for

Distinguished Services, 2001 - March 2004. Participant - Emergency Crisis

Intervention Committee, Commission on Mental Health Services, American Red

Cross, Washington, DC - February 2000 - 2002. Community Service - DC

National Capitol Region (NCR) 2000 Domestic Counter Terrorism Exercise,

August 2000. Homeless Outreach Support and Services to the Washington

Metropolitan Area - sponsored by Eternal Life In Christ Ministries, Fort

Washington, MD, September 1997 - August 2007. Outstanding Support Services

- Outreach Center, Prayer Mission Church of Jesus Christ, December 1992 -

July 1997. Outstanding Participation - Vacation Bible School (VBS), Prayer

Mission Church of Jesus Christ, Washington, DC, June 1979 - June 1997.

Outstanding Participation - SIMPLE Student Training and Mentoring, Douglass

Junior High School, Washington, DC, May 1988, June 1987. Notable

Contributions and Participation - Parent Teachers Association (PTA), Oxon

Hill Elementary School, Oxon Hill, MD, December 1985. Fund Raising Project

- Southeast Neighborhood House Daycare, Washington, DC, April 1984.

Counselor - Federal Summer Employment Program for Youth, Saint Elizabeths

Hospital, Washington, DC, August 1978, August 1980. DHS We-Care-A-Van,

Christmas Baskets and Gifts for Underprivileged and low-income families,

sponsored by DHS Director Vernon Hawkins, November 1995 - December 1995;

sponsored by Mayor Marion Barry, Washington, DC, November 1996 - December

1996. Christmas Service to Mental Health Clients - Saint Elizabeths

Hospital Volunteer Services, sponsored by the Prayer Mission Church of

Jesus Christ Sunday School Department, Washington, DC - December 1994,

December 1995. Feed the Hungry Outreach Program - sponsored by Prayer

Mission Church of Jesus Christ, Washington, DC, 1994 - July 1997. Mentor

Program - Oxon Hill Elementary School, Oxon Hill, MD, February 1992.

Camping Assistant -sponsored by the Division of Mental Health Program for

the Deaf, Saint Elizabeths Hospital, Washington, DC, 1977 - 1979. Senior

Citizens Care - sponsored by Family and Child Services, Washington, DC,

January 1986 - June 1986.

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