Customer Service Manager

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SUMMARY OF QUALIFICATIONS

Extensive office administration experience encompassing Department,

Office and Staff Management; Team Building; Team Leadership; and

Team Supervision; Department and Staff Hiring and Training; Office

Management roles involving Team Support; Supplies and Inventory

Management; Facilities Management; Records Management; Scheduling;

Policy and Procedures Oversight; and Accounting roles involving A/R;

A/P; P/R; G/L; Journal Entries; Auditing; Revenue Recognition;

Financial Statement Preparations; Budgets; and Department

Management.

TECHNICAL QUALIFICATIONS

Microsoft Excel, Word, Power Point; SAP R/3; Oracle; Great Plains;

Quick Books; Lotus Notes; UltiPro; Time Tracker; AMS2; Internet;

Extensive Data Conversion, Customized Accounting Software and Systems

Implantation Experience.

AWARDS & ACCOMPLISHMENTS

2009, Successfully prepared location for accreditation and licensing

survey, resulting in location passing state on first attempt

2007, Trained replacement administrative staff during SBA

Transformation Project completed two months ahead of schedule

2000, Received Clear Vision Award (company's highest employee

recognition award) for exemplifying company's vision and values

PROFESSIONAL EXPERIENCE

2007 - Present Business Office Manager Amedisys

Hospice Cartersville GA

. Ensure all Branch operations and start up status within compliance of

state, federal and company regulations

. Responsible for all administrative functions of facility, supply

management and inventory for reporting purposes

. Responsible to provide training on policies, procedures and

software(s) for new employees 90 days orientation period

. Manage Human Resource functions as new hire onboarding, records

management, transfers and terminations

. Responsible for upkeep of all clinical and administrative policy

and procedural manuals

. Coordinate patient intake process with clinical staff including

visitation scheduling and timely system entry

. Manage AMS2 database to ensure timely and quality patient care

and perform chart audits to ensure compliance

. Serve as liaison between location staff and corporate for

problems resolution; system troubleshooting, etc.

2004 - 2007 Administrative Support Assistant Small Business

Administration Atlanta GA

. Prepared Travel Arrangements for Field Staff deployment to

Disaster sites, such as Hurricane Katrina aftermath

. Processed Travelers' Expense Reports and transmitted

electronically for payment

. Reconciled Travelers' vouchers to credit card statements

utilizing Oracle JAAMS to resolve discrepancies

. Managed entire voucher reimbursement process (i.e., payments,

suspensions, revisions and reclaims)

. Performed Financial/reconciliation assignments from Office

Administrator to facilitate quarterly & fiscal year end closing

. Trained replacement staff using federal regulations manual

(SOP) on ethical procedures, daily routines and job duties

1999 - 2003 Accounting Manager Clear

Technologies, Inc Dallas, TX

. Acting Controller for 18 months period reporting directly to

company's Chief Financial Officer

. Responsible for transactions from original entry to financial

statements preparation monthly, quarterly and annually

. Organized entire accounting department to facilitate team

building and skills development training between old and new

staff

. Served as Liaison for Quick Books to SAP conversion on

Implementation Team

. Hired and trained new employees, completed performance

reviews, and other HR functions

. Wrote and implemented new departmental policies and procedures

and delegated to subordinates (accounting, billing and

customer service staff) to ensure seamless operations

. Interfaced with Sales staff to ascertain accurate Sales Orders

and Purchasing to customer specification and satisfaction

EDUCATION

Collin County College, Business Administration Courses, McKinney,

TX

University of the Virgin Islands, Business Administration:

Accounting Courses, St. Croix, US Virgin Islands

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