Customer Service Management
Resume:
CHRISTIE L. FOSTER
Hazel Crest, Illinois 60429
ph. 708-***-****
*******************@*****.***
Results oriented individual with over 15 years of experience in customer service, contracts and documentation
preparation within corporate, healthcare and vendor equipment finance, clerical work, office administration and
financial bookkeeping procedures.
CORE COMPETENCIES
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Contract/Loan Document Preparation/Review Negotiation, Persuasion and Communication
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Contract/File Management Project Management/Office Management
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Due Diligence Management Customer Service, Quality Control
PROFESSIONAL EXPERIENCE
Consultant - DJ Murray and Associates, LLC, University Park, IL 9/2013-10/2014
Responsibilities:
• Consulted and managed the completion of paperwork and legal transactions necessary for the start-up of a
restaurant.
• Processed payroll, reconciled payroll reports and bank statements, and tracked ledgers in QuickBooks.
• Marketed and promoted the restaurant’s products to local businesses and community organizations.
• Created a budget for income and expenses and researched various vendors, saving the company money.
• Filed monthly sales tax with the Illinois Department of Revenue.
• Trained staff on the operation of the Point-Of-Sale system and customer service.
Financial Manager - TCH Management, Inc., Markham, IL 4/2010-9/2013
Responsibilities:
• Maintained day-to-day financial bookkeeping and reporting for four child care centers by balancing ledgers in
QuickBooks, managing accounts receivables and accounts payables for vendors and client billing.
• Processed payroll for 108 employees, ensuring insurance coverage was in place and payments were current.
• Managed school budgets for income and expenses extended from various grants, programs and special
projects and worked with the company’s outside accountant during tax season to ensure the company's
financial affairs were maintained in accordance with GAAP.
Accomplishments:
Managed Put Illinois To Work Employment Program in 2010 by hiring 24 employees through the state of
Illinois and retained four employees after the program's end date (one person within each daycare center).
Managed successful financial audits in accordance with GAAP and became an Illinois Notary Public.
Contracts Administrator - Tygris Asset Finance Inc. f/k/a MarCap LLC, Chicago, IL 8/2006-11/2008
Responsibilities:
• Independently documented lease transactions with purchase options for One Dollar (lease to own) or Fair
Market Value (ten percent of the original cost) for hospitals, start-up surgery centers, existing surgery centers
and vendor equipment on the leasing system.
• Developed and managed customer contracts for the entire lifecycle of a contract including creation,
execution, compliance, renewal, dispute resolution and termination. Led contract negotiations with clients
and was the liaison between in-house counsel, field operations and corporate support resources.
• Performed due diligence searches and managed the healthcare portfolio from receipt of executed commitment
letter through long-term funding: coordinated fundings throughout the lifecycle or term of lease or loan with
clients and developers, management team and accounting team via checks and/wire transfers, prepared
purchase orders, maintained equipment invoices for fundings and audit purposes, insured transactions were
booked properly and that clients received first invoices in a timely manner, handled first time calls for
delinquencies and collections, followed-up for all post-funding items and maintained reports of any document
deficiencies and ensured first lien position for the company.
• Facilitated closings, entered data of booked deals into the system and then audited extensive reviews to ensure
that new and current files were accurate, complete and compliant.
Accomplishments:
Professionally exceeded or met turnaround times for most documents with a high accuracy rate.
Independently worked diligently with in-house counsel to recreate the company’s standard loan documents
which prevented the business from using outside sources.
Participated in a transition team for a system conversion to a new front end system within a 6 month period
and assisted with developing and maintaining policies and procedures for the new system.
Sr. Documentation Specialist - Merrill Lynch Business Financial Services Inc., Chicago, IL 7/1999-8/2006
Responsibilities:
• Documented and reviewed loan documents evidencing loan commitment arrangements with the firm in
conformance with all approvals granted for commercial equipment and some real estate transactions.
• Researched client’s legal documents regarding business structures and performed due diligence searches
(lien searches, good standing, insurance, and post-funding collateral review).
• Negotiated complex legal documentation with credit analysts, management and clients including
restructures, loan workout, and advances. Proactively managed any changes in project scope, identified
potential crises, and devised contingency plans.
• Coordinated document execution with the client and ensured quality service, effective and efficient
operations support for all internal and external customers. Collaborated with the accounting department
for funding and closing transactions.
• Reported and followed-up for post-funding items and data input for fundings and client information in
the system and conducted file reviews for quality assurance of accuracy and compliance.
Accomplishments:
Promoted to Senior Documentation Specialist within one year of service.
Appointed to train new team members for company's policies, processes and procedures, resulting in top
producers within the group.
Coordinated the team’s participation for database management regarding UCCs and the company’s In-
Lieu project, insurance audit projects and other department initiatives to mitigate risk.
Commercial Loan Documentation Specialist - Bank One f/k/a First Chicago NBD – Chicago, IL 12/98-7/99
Responsibilities:
• Prepared documentation and ensured the quality and legality of commercial loan documents evidencing credit
approvals to protect and strengthen bank’s compliance and mitigate risk.
• Exceeded expectations for commercial loan products from origination to closing as well as established and
maintained client relations and monitored client satisfaction levels.
• Ensured bank’s collateral security interest according to Article 9 regulations. Partnered with the Collateral
Review Department to complete documentation files for accuracy of UCC filings for lien position, receipt of
insurance and other post-funding items.
EDUCATION
B.A. English - 1996, Illinois State University, Normal, Illinois, 61790
COMPUTER PROFICIENCIES
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QuickBooks Pro Microsoft Office Suite Applications
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LeasePlus T-Value
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LeaseWorks Worldox
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