Manager Software

Jim Lisbeth

***********@*******.*** *** Security Dr Apt. CC106

Fond du Lac, Wisconsin 54935

920-***-****

WORK EXPERIENCE

**/**** ** ******* *********

**/**** **** ** ***, Wisconsin

Help Desk Technician

. Troubleshot employees' hardware and software issues

. Performed routine computer maintenance, repair duties

such as re-imaging hard drives, upgrade user

workstations and installations of new workstations

. Handled daily rotation of system backup tapes

. Used Norton Ghost to create images for various

computer models

. Generated scheduled and ad hoc reports as requested

. Performed maintenance on LaserJet printers

. Used Microsoft SMS to connect to user's computers

. Attended training courses

. Provided computer training to new employees

. Used VMWare to connect to virtual servers

. Tracked trouble tickets and following through until

completion using TrackIt

8/2006 to Wausau Financial Systems

11/2008 Mosinee, Wisconsin

System Analyst

. Troubleshot customers' hardware and software issues

. Changed database architecture to fix software issues

using Enterprise Manager

. Managed multiple tasks at one time

. Used VPN to connect to servers

. Reinstalled and configuring IIS

. Tracked trouble tickets and following through until

completion using ServiceWare

. Used WebEx to connect to client's PC's

. Used remote desktop and net meeting to connect to

multiple servers

. Updated knowledge base upon resolution of outstanding

issues

. Used TSQL scripts to update large amounts of data

using Enterprise Manager

. Installed hot fixes on client servers and testing upon

installation

. Attended annual internal training seminars and

certification courses

SKILLS

Microsoft Office, SQL Server 2000, VPN, WebEx, Microsoft SMS, Norton Ghost,

Strong troubleshooting and analytical skills, Multi-tasking, Customer

Service skills, Data Analysis, Testing, VMWare, Active Directory, T-SQL,

FTP, Remote Desktop, Net Meeting, Hardware Repair, Software Installation,

Troubleshoot and configure internet security settings.

EDUCATION

Marian University

Bachelor of Science - Information Technology

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