Customer Service Medical Assistant

Heidi Dambaugh

**** *. ****** **. #***

Mesa, AZ 85202

480-***-****

E-mail: ***********@*****.***

SUMMARY OF QUALIFICATIONS:

• Shots

• Vitals

• Blood draws

• ECG

• Filing

• Rooming patients

• Injections

• CPR certified

EDUCATION:

2009 Pima Medical Institute Mesa, AZ

Medical Assistant

Honors

2004-2008 Everest College Phoenix, AZ

B.S. Criminal Justice

2002-2004 Everest College Phoenix, AZ A.A.S Criminal

Justice

President’s List & Perfect Attendance--October 2002

EXPERIENCE:

Vanishing Veins Mesa, AZ

Assisted Doctor with procedures on patients, Prepped cc bags for procedures, helped set up

instruments for the procedures. Dressed patient’s wounds after procedures. Got patients ready for

the doctor. Worked the laser during the procedures. Recorded information in charts for the Dr.

cleaned room and instruments after procedures. Called patients back, filed charts. Sterilized

instruments. Helped keep room stalked.

2000-Present Arizona

Customer Service Associate, Wait staff, Hostess Subway, Village Inn, Denny’s

• Made sandwiches and rapped them worked with a team of other sandwich makers.

• Greeted customers, offered options and promotions, provided quick and accurate service.

• I worked with wait staff and to ensure customer satisfaction.

• Collected tabs and finalize customer transactions in the cash register with no errors.

• Built repeat client base resulting in increased business volume.

• Extensive customer service

.

2001 - 2002 Goodyear, AZ

Kitchen Supervisor Perryville State Prison

• Supervised staff of up to 14 workers assuring quality and efficient service.

• Participated in reviewing applications, interviewing and hiring of new staff. Responsible

for conducting background investigations and meeting the staffing requirements.

• Managed inventory control, tracking supplies, placing orders with vendors and receiving

the inventory. Responsible for maintaining accurate inventory levels.

• Had exceeded all health and safety regulations by providing timely and appropriate

training, monitoring the work performed and providing feedback.

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