Customer Service Data Entry
Resume:
S helly Montes
Phoenix, AZ 85053
*************@*****.***
OBJECT I VE:
To gain a position with your company where I can share my experience and skills
I 've obtained in the data entry and customer service industries, to be able to provide
exceptional service to your clients and your company, also wanting to work and grow
w ith a successful company.
QUAL I F ICAT IONS:
E xperience and t raining with Windows N/T, Windows 2000, Netscape and Excel;
more than 7 years of data entry experience; over 5 years customer service
specialized t raining in proactive listening to help indentify customers needs more
quickly.
EXPER I ENCE:
08/2002-04/2010
DATA CONVERSION OPERATOR at United States Postal Service Remote
E ncoding Center, where had to hand key in address that were not identified by the
automated system, by indentifying then inputting the corrected address in to the
system so the customers would receive they’re packages and letters in a t imely
fashion, had to achieve monthly goals of pieces keyed per hour and key strokes per
hour, set goals for myself not only to achieve the goals set for me to excel so I could
t rain and progress to working on each system, experienced with the 3 main mail
systems used at this location, Letter Mail, Flats, and PAR’s.
12/2000-12/2001
I N CHARGE ASSOCIATE at Excel Agent Services (Contracted Company for
A T&T). Took escalated phone calls from customers. Allocated resources for each
ter ri tory including operators shift times, break times and length of breaks up to 90
days in advance to maintain peak customer service levels. Maintained constant
communication between call centers to ensure proper coverage for all ter ri tories to
keep customer service levels high. Tracked and maintained attendance records for
150-200 associates. Reporting to superiors as often as every 15 minutes on allocated
resources. Assisted with phone coverage as well in emergency situations.
08/1997-12/2000
D IRECTORY ASSITANCE OPERATOR at Excel Agent Services (Contracted
Company for AT&T). Received inbound customer calls needing information on
residential or business locations and phone #’s. Consistently exceeded strict goals of
8 second talk time and 800 calls per day in order to achieve more bonus and to
f urther my career with the company.
E D UCAT ION:
Phoenix Community College (working towards an Associates degree in Business
M anagement) Glendale Community College (working towards an Associates degree
i n Business Management)
Arcadia H igh School (Diploma)
Contact this candidate