Customer Service Manager

Objective

Substitute Teacher while pursuing a Master of Arts in Teaching and Multiple

Subject Credential

Summary of Qualifications

. Committed to maximizing a person's potential as a mentor and future

educator.

. Built and strengthened the relationship between Montclair Plaza and

the community of Montclair through various programs with local

organizations.

. Strong interpersonal skills, planning and communication abilities.

Education

May 2011 Masters of Arts, Teaching University of

Southern California

Multiple Subject Teaching Credential

Jun 2005 Bachelor of Science, Business Administration University of

California, Riverside G.P.A. 3.8

Sep 2004 University of California Education Center, Siena

Siena, Italy

to Dec 2004 Education Abroad Program

Community Involvement

. Developed a strong partnership with Pomona Valley Habitat for Humanity

and Montclair Plaza through various fundraising and volunteering

events that contributed to thousands of dollars of donations to

building homes for deserving families.

. Enhanced Montclair Plaza's "My School's Cool" program (cash back for

schools) with local schools by implementing program school coordinator

incentives, increasing advertising exposure throughout the shopping

center and via email blasts, and providing a greater amount of

opportunities to earn funds for schools.

. Designed Kid's Club programs that created playful and educational

activities as wells as a safe environment for children ten and

younger.

. Promoted Heart Awareness during American Heart Month by working with a

local Girl Scouts troop and advocating healthy lifestyle activities

such as daily exercise and healthy eating habits.

. Organized annual Flag Day ceremonies with the local ROTC cadets to

honor local Veterans of Foreign Wars and American Veterans and

educated the community about the history of our nation's flag.

. Coordinated a Hometown Heroes event by honoring Montclair's Fire

Department during National Fire Prevention Month and provided fire

prevention tips and ideas to the community.

Work Experience

Marketing & Leasing Administrator

Passco Companies, LLC, Irvine, CA

. Review and analyze all multifamily portfolio monthly operating

reports for financial accuracy.

. Oversee new marketing initiatives for the multifamily portfolio

that focuses on web-based media.

. Develop and execute all tradeshows for the asset management

department including negotiating contracts and enhancing the

company's image.

. Responsible for lender compliance reporting for the entire asset

management portfolio.

Marketing Manager

General Growth Properties, Inc., Montclair Plaza, Montclair, CA

. Developed and managed center's marketing plan and budget

forecasting based on the multi-million dollar renovation that

focused on retailer challenges, customer retention, and proactive

public relations.

. Supervised the center's internship program by offering

individualized opportunities to local college students in the field

of business.

. Advocated strong community outreach programs that positively

impacted both the community and the company's objectives.

. Customized all marketing programs, events, and advertising

collateral to maximize retailer productivity and community

relations.

. Researched and analyzed the competition and customer demographics

to facilitate in the strategic planning process and support leasing

initiatives.

. Managed center's website content and monthly email blast program.

Assistant Marketing Manager

General Growth Properties, Inc., Galleria at Tyler, Riverside, CA

. Developed and implemented all marketing programs and events with

strict adherence to the company's Flawless Execution guidelines.

. Dedicated to maximizing other's potential through careful

assessment and acknowledgement of their personal skills as a GGP

Prodigies Internship Coordinator and Mentor.

. Co-developed and executed the center's marketing plan throughout

the duration of the center's multi-million dollar redevelopment.

. Supervised the company's Gift Card Program and Customer Service

through training new hires.

Education Abroad Program Intern

University of California, Riverside - International Services Center

. Publicized EAP and recruited students through developing

advertisements, assisting campus outreach presentations/workshops

and supporting students with the application process.

Teacher's Assistant

University of California, Riverside - Arts Department

. Instructed students how to process film, develop photographs

and implemented professor's instructions to each student.

. Supervised all photography lab activities and procedures.

Special Skills

. Proficient in Microsoft Office & Internet

. Passed CBEST and CSET Multiple Subjects

. Orange County Certificate of Clearance

. Conversant in Italian and Tagalog

Achievements

. Recipient of University of Southern California Dean's Scholarship and

Roy Romer Teaching Fellowship

. Graduated from University of California, Riverside with Magna Cum

Laude, Chancellor's List, and Dean's List

Affiliations

. Member of International Council of Shopping Centers, Alpha Phi Omega

National Co-Ed Service Fraternity, and Golden Key International Honour

Society

Feb 2008

to Apr 2010

Oct 2006

to Feb 2008

May 2005

to Oct 2006

Feb 2005

to May 2005

Jan 2003

to Aug 2003

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