Human Resource Insurance

SUSAN STEVENS______________________________________________________

**** *****

Real

Cypress, CA

90630

714-***-****

**.*******@*****.***

HUMAN RESOURCE GENERALIST

Human Resource professional, with an extensive background supporting a wide

variety of HR functions. Highly organized, detail oriented and able to

multi-task to successfully manage a number of diverse responsibilities.

Strong leadership and decision making skills. Ability to develop and

administer policies, screen and hire applicants, create and maintain

employee benefit programs and conduct meetings, orientations and exit

interviews. Communicates effectively with tact and diplomacy, and ensures

confidentiality at all times. Skilled liaison between management,

professional employees and support staff.

PROFESSIONALEXPERIENCE______________________________________________________

____

Consultant 2009

to Present

Human Resource consultant for small businesses. Services include management

of employee benefit plans, staffing, creation of policy manuals, job

descriptions, job procedures and forms. Software recommendations,

implementation and training.

DEMLER, ARMSTRONG & ROWLAND, LLP, Long Beach, CA

1996 to 2009

Administrator

Manager of an AV rated mid-sized law firm responsible for two floors and

multiple practice groups.

. Human Resource - Administered employee insurance programs to include

health, dental, vision, life, LTD, flex accounts and COBRA. Conducted

monthly insurance enrollment meetings. Enrolled and terminated

employees from insurance plans. Reconciled monthly insurance

statements and monthly flex account claims. Created and maintained

office policy manual and office procedures. Managed all legal

assistants, paralegals and office support staff. Responsible for

recruiting, hiring, training, supervising, performance evaluations,

conflict resolution, discipline, and terminations.

. Risk Management - Managed professional liability, general liability

and workers' comp policies.

. Facilities Management - Maintained communication with landlord,

coordinated build out of additional space, remodeled existing space,

negotiated with subtenants.

. Operations - Equipment purchases, lease negotiations and maintenance

agreements. Selected outside service vendors. Ordered all office

supplies and stationary. Maintained one postage machine, two faxes,

five copiers, 24 printers, 12-line phone system, 35 cell phones and 35

dictaphones.

. Miscellaneous - Maintained firm wide calendar to include, court

appearances and document filing deadlines. Coordinated office events,

parties, meetings, and conference rooms used for depositions.

Responsible for making all travel arrangements.

TECHNICAL

SKILLS__________________________________________________________________

Highly skilled in Microsoft Word, Excel and Outlook. Proficient in

PowerPoint, SQL databases, and various ADP modules to include, Payroll,

Report Smith, Workforce Now and EZLabor.

Type 60 - 65 WPM

EDUCATION___________________________________________________________________

______

California State University, Long Beach, CA - Bachelor's Degree in

Education

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