Customer Service High School

Tanganyik Prince

** ********* ****, *****, ** ***81

Phone: 609-***-****

Email: ***************@*****.***

SUMMARY

Customer service professional seeking a position that will enhance business

and personal development.

PROFESSIONAL SKILLS

Operational integrity, employee development, research and analytical

skills, effective and interactive communication skills, team

leadership/team building skills, diplomatic demeanor, working knowledge of

Microsoft Office, organize/prioritize multiple task, experience with New

Jersey Water/Wastewater Regulations, familiar with Sarbanes Oxley

compliance rules, ability to embrace and foster change.

WORK HISTORY

NJ American Water Lakewood, NJ

Customer Advocacy Specialist October 2006 to Present

. Research customer complaints sent from varies entities including the

NJ Board of Public Utilities regarding customer concerns.

. Review services orders to ensure accuracy and completion.

. Set up customers with new service.

. Research, resolve, and collect past due balances on special accounts.

. Act as liaison between customer and field services team.

. Handle back office support for business units.

. Assist in resolving billing issues with customers accounts.

. Review NJ State Board of Public Utilities Regulations when researching

customer inquiries.

American Water Mt. Laurel, NJ

Cash Specialist January 2005 to October 2006

. Research and processed payments not applied to customers accounts.

. Managed the daily allocation of the suspense payment accounts.

. Reviewed weekly collected payments from various collection agencies to

ensure proper payment.

. Researched and resolved misapplied payments.

Volt (assignment American Water) Mt. Laurel, NJ

Cash Specialist July 2004 to January 2005

. Processed return payments from financial institutions that were

previously credit to the customers account; apply applicable fees and

update customers account with the corrected information.

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AmerisourceBergen Thorofare, NJ

Chargeback Clerk June 2003 to April 2004

. Research denied invoices that generated chargebacks from customers.

. Communicated with vendor to ensure accurate pricing in accordance with

the contract.

Accountemps Mt. Laurel, NJ

Account Payable Clerk October 2001 to June 2002

. Process incoming invoices for payment.

. Research past due invoices and input data for accruing invoices.

Commerce Bank Mt. Laurel, NJ

ACH Associate September 1999 to September

2001

. Research customer accounts for unwanted electronic transactions.

. Process and set up of direct deposits for business and payroll

processing companies.

. Respond to service telephone inquiries regarding electronic

discrepancies.

Visiting Nurses Runnemede, NJ

Schedule Coordinator September 1997 to July

1998

. Prepared weekly patient schedules for Home Health Aides

. Handles inbound calls regarding scheduling changes, issues, and/or

concerns.

. Ordered medical and office supplies

Visiting Nurses Runnemede, NJ

Home Health Aide May 1995 to September 1997

. Visited homebound clients and assist with daily personal care

. Assist clients with light housekeeping

. Recorded clients vital signs and health changes

Commerce Bank Mt. Laurel, NJ

Check Encoder September 1999 to May 2002

. 10 key entry check processing (Part time)

PNC Bank

Check Encoder Mt. Laurel, NJ

. 10 key entry check processing (Part time) September 2007 to

January 2009

EDUCATION

University of Phoenix Business Administration

2005-2006

Woodrow Wilson High School High School Diploma

Camden, New Jersey 1991

TECHNICAL SKILLS

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Microsoft Word, Windows, Lotus Notes, Pep Plus (Financial Software) D-3000

(Financial Software), AS400, STAR System, SAP, JDE, ECIS, Excel, Power

Point

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