Customer Service Sales
Resume:
Rayford A. Moreland
Providence, RI 02908
___________________________________
Objective: To obtain a position where there will be no
limitations on my efforts to succeed.
Skills: I have basic typing and computer skills (Microsoft
Word,Office, and Excel).
Other skills include data entry, multi-
tasking, and time management. I have knowledge
of UPS shipping and tracking equipment as well
as other office equipment and I possess strong
verbal, social, and organizational skills.
Experience 11/07-10/09 Massachusetts Bay Transit Authority
Customer Support Agent
- Answered calls, providing customers with bus
and train schedule information as well as
logging their complaints into the computer
and directing customers reports to the proper
heads of each department.
- Responded to customers concerns and complaints
with feedback via email.
- Attended to walk-in customers who came in to
verbally express their concerns and complaints
10/03-11/07 Registry of Motor Vehicles Quincy, MA
EDP Control Clerk I
- Answer 77 incoming phone lines with use of
headset in conjunction with automatic call
distributor to assist customers.
- Mail applications or literature.
- Refer incoming calls to the appropriate
individual or department.
- Book road tests.
- Accept credit card payments for various
transactions.
EDP Control Clerk III
- Answer incoming calls, providing answers and
other assistance to customers pertaining to
various registration and title information.
- Process applications for duplicate titles.
- Research registry documents to aid in
corrections to customer title records.
- Audit applications processed at the various
branch offices and make corrections if
necessary.
- Create and mail out correspondence letters to
Customers.
05/03-10/03 Resource Connection Boston, MA
Registration Clerk (Temp employee)
- Provide customer service via registrations,
titles, and registration renewals.
- Determine and receive fees for registration,
title and sales tax.
- Process data on ALARS System.
- Provide information to the public in obtaining
title and registration for their vehicles
05/01-07/02 Burlington Coat Fact. Woonsocket, RI
Shipping and Receiving Clerk
- Received and inventoried merchandise sent by
various vendors.
- Printed and received contracts for merchandise
sent by vendors.
- Prepared clothing to be placed on the sales
floor.
- Performed maintenance, custodial, and security
duties when necessary.
04/01-04/01 PM Recycling Woonsocket, RI
Pallet Assembler
- Broke down an re-built pallets for distribution
to various vendors.
01/00-09/00 Shaw’s Market Providence, RI
Custodial/Security Clerk
- Maintained Cleanliness of store.
- Maintained a level of safety for the store.
- Stocked merchandise.
10/98-08/99 Sodexho Marriott Services Prov., RI
Custodian
- Maintained the cleanliness of classrooms,
halls, floors, restrooms, and staircases of
one floor of Central High School.
10/97-02/98 Fain’s Carpet Providence, RI
Shipping and Receiving Clerk
- Shipping and receiving various brands of
high end carpeting.
- Displaying carpets for customers.
- Light custodial duties.
11/95-05/97 Marshalls Cranston, RI
Shipping & Receiving Clerk/Custodial
- Receiving and preparing merchandise for sales
floor.
- Maintained cleanliness of store.
11/92-01/94 7-11 Providence, RI
Cashier
- Receiving, stocking, and maintaining
inventory.
- Customer assistance.
06/89-09/89 Dimeo Construction Co. Providence, RI
Project Clerk
- Typing, filing, and organizing project
Schematics.
- Taking meeting minutes.
- Assisting in acquiring building permits and
Zoning permits.
- Data entry using Lotus 123.
- Mailing out correspondence and answering
Telephone.
07/86-09/89 New England Medical Center Boston, MA
Adult Film Librarian
- Filing and hanging x-rays for radiologists.
- Data entry.
- Assisting patients with the acquisition of
x-rays.
- Shipping films to other hospitals and
Delivering x-rays throughout the hospital.
07/85-09/85 New England Medical Center Boston, MA
Patient Care Equipment Clerk (Summer Job)
- Delivered, retrieved, cleaned, and performed
Maintenance on hospital equipment.
Education 09/94-0195 Community College of Rhode Island
- Business Major.
- Completed a semester.
09/83-06/87 East Boston High School
- Business Magnet Program.
References Furnished upon request.
Contact this candidate