Customer Service Quality Control
Resume:
Ryan Jacobs
Modesto, CA **355
****.*****.******@*****.***
Objective: Seeking an office position where my call center, warehouse and
shipping experience will be further developed and utilized.
Experience:
Data Vision, Manhattan, NY
Customer Service Call Center
9/09 - 6/10
* Responsible for answering incoming calls to the call center for
customer service support
* Responsible for creating and processing orders over the phone, taking
credit card information, and created bill of lading
* Routinely checked on status of orders and followed up with tracking
information of shipped products
* Created and maintained a daily schedule for company drivers to make
deliveries for local orders
* Communicated daily with customers and vendors via email concerning
orders and products
* Issued and processed returns for replacements and refunds along with
filing and closing claims with UPS and BAX Global
* Assisted in the warehouse with managing resources and kept up to date
records of products coming in and out of a company
* Documented all claims of damaged and lost merchandise on
myezclaim.net
Picture People, Dallas, TX
Customer Service Liaison
8/06 - 8/09
* Call center management role with ten direct reports in the customer
service department
* Responsible for all customer service issues that require special
attention and critical thinking resolution
* Developed and conducted a new hire training program for the customer
service department
* Communicated daily with the photo department (out lab), I.T, out of
state vendors, all managers for 175 studio's, customer service, studio
support, Fed-Ex and UPS for shipping
* Responsible for resolving all issues regarding orders that were
processed inaccurately
* Handled and fixed all returned shipments ranging from bad addresses,
incorrect orders and damaged products
* Oversaw product development and kept up to date with supplies.
* Conducted weekly meetings and conference calls with vendors about
quality control and customer service issues
Save Mart, Modesto, CA
06/02 - 08/06
Service Clerk
* Provided customer service assistance and processed customers' orders
* Assisted in the warehouse with Shipping and Receiving to ensure that
orders were delivered in a timely manner
COMPUTER SKILLS: Microsoft Windows XP, Microsoft Word, Excel, Outlook
Express, B2B, Zazzle T.P.P, ARCH, Mas 200, myezclaim.net, GoldMine,
Microsoft Dynamics GP
EDUCATION: Maria Carrillo High School 2002 graduate, Modesto Junior
College, Modesto, CA 2005 to 2006
Contact this candidate