Customer Service High School
Resume:
Eliza Gorospe Felina
Fairview OR 97024
Objective An interesting position with a great company, that allows me to further
myself in a well deserved career.
Experience Nov. 2006 – Dec. 2009 Fujicolor Processing, Inc Portland, OR
Lead of Gift Department / Customer Service Representative
* Multi-task between preparing, producing, and quality checking products produced in department.
* Train new employees to make sure the work is done to standards of the company in several
departments.
*Fill in where needed throughout the building.
* Hold meetings to make sure the whole department understands procedure
*Answer any questions given to make procedures clear to employees in the department.
* Learn new products to produce and prepare, and engineering the sample products for stores as well as
for upper management to see and make any changes in procedure and product. Give my professional
opinion of the steps and conjure a new procedure that may be more time and cost effective.
* Delegate work and tasks to others to ensure that production and engineering does not stop.
*Turn on and test all equipment prior to peers arriving for scheduled work times.
*Fix/replace equipment as needed or notifying Maintenance Technicians and Supervisor of faulty
equipment
Sept. 2007 – Dec. 2007 Picture Me! Portrait Studios Portland, OR
Customer Service Representative/Photographer
*Work cash register. Taking in money, and giving change. Inputting into computer to make sure there is
receipt confirmation for money handling.
*Check in customers for their appointments.
* Work fast-paced, while still working up to company standards, to get appointments in on time as well as
any walk-ins that may fit into potential openings between appointments.
*Fill out customer in-take on the background wanted, seating arrangements for photos, and creativity for
props, angles, and color options of photos.
* Use different computer programs to fix, sell, and order photos to make packages more appealing for
customers to purchase.
Apr. 2006 – Oct. 2006 US Bank Corporation Portland, OR
Transaction Processor 2
* Multi-task in department. i.e. walking, communicating with peers to make sure they have enough work,
filling out paper work, checking through boxes to make sure checks are accurate before processed,
gathering work to process, picking up finished work, gathering boxes to hold work.
* Keep a professionalism to communicate with co-workers, lead, and supervisor.
*Work with different computer programs to input information accurately into database (Word, Excel, Etc.)
*Accomplish, skillfully and in a timely manner, tasks given for the night, as well as any new tasks that
occur throughout the shift.
Aug. 2005 – Feb. 2006 ACS Corporation Portland, OR
Customer Care Representative
* Give accurate and reliable information on products, services, promotions, etc. to customers, trainers,
co-workers, and supervisor when asked.
* Maintain professionalism throughout the whole conversation, and throughout the whole day .
* Multi-task with different activities (i.e. typing, speaking, looking up information, etc.) to use time
effectively and to not keep customers waiting long.
* Worked until last phone call is finished, even if shift was already over.
*Completed any follow-up calls daily.
*Switch between calls as needed, so customer does not feel like they’re not a priority.
Education 2003 - 2004 Centennial High School Gresham, OR
* High School Diploma
2000 – 2003
Attended Reynolds High School, David Douglas High School, and Helensview High School, to achieve
receiving Diploma
References Available upon request.
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