Customer Service Representative

Cecily Williams

***** ** *** ***, *****, FL *****

***********@*******.***

Tel: 954-***-****

Alt Tel: 754-***-****

Personal Statement

Highly motivated and experienced customer service representative with over 1 year of knowledge in this field. I'm looking

for a position with a company that will utilize my previous experience and skills to meet business objectives and support

commitments to customer service, my development as an employee, and continuous improvement.

Work Experience

Customer Service/Tech Support Rep (December 2009 Present)

The Answer Group, 7562 Southgate Blvd North Lauderdale, FL 33068

As a technical support representative at TAG I work on their Sprint account. My duties are to assist customers with any

issues regarding troubleshooting and account services. I have many task and almost every call was different, examples of

just a few of my daily task are

taking payments

answering account and billing inquiries

finding the source of why service isn't working

assisting with sprint online acct.

ordering equipment

setting appointments

tracking orders and creating trouble tickets

Customer Service Rep. (October 2006 February 2007)

IRT, 2989 North Commerce Parkway Miramar FL, 33319

As a CSR at IRT I worked on their T mobile acct. My responsibilities where to provide the customer with excellent customer

service and assist with any concerns regarding their T mobile acct. Examples of my duties were as follows

Taking payments

Explaining Bills

Adding Service

Ordering Equipment

Changing rate plans

Customer Service Rep. (July 2006 October 2006)

PRC, 1313 NW 167th Street Miami FL, 33169

As a CSR at PRC I worked on their Direct T.V acct. I provide customers assistance with any concerns regarding their Direct

T.V acct. or services. A few examples of daily work activities where:

upgrade services

taking payments

sales

explaining bills

troubleshooting

activations

order programing and packaging such as PPV

Education

(August 2005 May 2006)

High School Diploma Miami Norland Sr.High, 1050

NW 195th St Miami, FL 33169

(January 2009 present)

Accounting Miami Dade College, 11380 NW 27th Ave

Miami, FL 33167

My major at Miami Dade College is in Accounting and my goal is to obtain my AA degree there so that I can pursue my

dream of one day becoming a CPA

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