Customer Service Data

PATR IC IA M. WOODS

**** ******* ****

Mesquite, TX 75149

972-***-****

***********@***.***

PROF I L E

H ighly skilled professional with 10 plus years experience in customer service,

b rings commitment and ingenuity of assisting customers. Background includes

customer service, marketing and insurance experience.

PROFESSIONAL EXPER I E NCE

B usiness System Analyst/ CSR – Epsilon – Lafayette, Colorado

Duties:

Receive data files from vendors, load to UN IX system for

database

Analyze various reports to ensure quality/quantity variance

Create, maintain and adhered to schedule for on time

deliverability

Collaborated with clients to deliver finest data for printer

Data Coordinator – Wiland Di rect – Longmont, Colorado

Duties:

Load data files in Co-op database using UN IX

QC data load using SQL, UN IX and Excel based on priority

schedule

Manipulated and edited data to ensure quality

Support Services – Kable Fulfillment – Louisville, Colorado

Duties:

Maintained and adjusted master files for clients usage

Transmit data files by FTP, email, diskette or CD to client using

E xcel

Analyze various reports to ensure quality/quantity

C laims Representative - L ibe rty M u tual - I r ving Texas

Duties:

I nit iated fi rst report of accident, conducted interview with client

Organized information and set up case for assigned

representative

Advise policy holder of PIP coverage, review medical bills by

I CD-9 book

Process payment for death benefits, medical bills and auto

settlement

Business Office – Cent ral Arkansas Hospital – Searcy Arkansas

Duties:

Investigated and verified insurance coverage and deductibles

Coordinated and posted patient payments

Negotiated payment plans from patient

Contact this candidate