Assistant High School

Danielle Dirden

*** *** *** **. ( Harlem, MT ( 406-***-**** (

**************@*******.***

B.S. Computer Information Systems

. Montana State University-Northern graduate offering a strong academic

with co-op experience.

. Consistently recognized for teamwork, troubleshooting skills, and

resolving challenging issues.

. Quickly learn and master new technology; equally successful in both

team and self-directed settings; and proficient in a range of computer

systems, tools, and testing methodologies.

Education

MONTANA STATE UNIVERSITY- NORTHERN -

HAVRE, MT 2006 TO 2010

B.S. IN COMPUTER INFORMATION SYSTEM Degree 5/8/2010

Minor in Design Drafting GPA: 3.55/4.0

Technology Summary

SYSTEMS: WINDOWS XP/7, MAC OS, LINUX, EAGLE BROWSER

DATABASES: ORACLE, RELATIONAL DATABASES

LANGUAGES: VISUAL BASIC, SQL, HTML, C++, JAVA

SOFTWARE: MS VISIO, MS OFFICE, NET BEANS, NOTEPAD ++, TORTOISE SVN

Concurrent Employment with College Studies

. SYSTEM ANALYST, (COOPERATIVE EDUCATION) : BIG R RETAIL CO AND BIG R

STORE (2009 TO PRESENT):

PROVIDE NETWORKING/DESKTOP SUPPORT AND PERFORM MAINFRAME AND ACCOUNT

MAINTENANCE TASKS. EARNED COMMENDATIONS FOR TEAMWORK, FLEXIBILITY AND

WORK EXCELLENCE IN PROVIDING IT SUPPORT TO THE STAFF. HANDLE TECHNICAL

TROUBLESHOOTING WITHIN AN ENTERPRISE ENVIRONMENT, INCLUDING SYSTEM

CRASHES, SLOW DOWNS, AND DATA RECOVERIES. ENGAGE AND TRACK ISSUES,

WITH RESPONSIBILITY FOR THE TIMELY DOCUMENTATION, ESCALATION (IF

APPROPRIATE), RESOLUTION, AND CLOSURE OF TROUBLE TICKETS. USE EAGLE

BROWSER TO CARRY OUT BUSINESS NEEDS SUCH AS PRICE CHANGES, INVENTORY,

CASHIERING, AND THE BACKGROUND OF THE SYSTEM NEEDED TO HANDLE TROUBLE-

SHOOTING NEEDS WITHIN THE ENTERPRISE ENVIRONMENT.

. Work-Study- Library Assistant : Vande Bogart Library, MSU-Northern

(2006 to 2009):

Shelved and checked out books to students and faculty, processed and

withdrew government documents (documented what was being done whether it

was processing or withdrawing materials from the system). Processed

periodicals and newspapers. Assisted students along with staff in finding

the information they needed.

. Pharmacy Technician (Internship) : Fort Belknap Pharmacy, Fort

Belknap, MT (2008):

Assisted three pharmacists in preparing the pharmaceutical needs of

patients. Documented what was needed for each pharmacist utilizing

Microsoft Office. Used a medication dispenser machine and handled all

the technical troubleshooting, including system crashes, slow-downs,

and data recoveries that occurred with the use of the machine.

. Network Administrator Assistant, Harlem High School, Harlem, MT (2006-

2007):

Assisted in placing computer hardware and programs on classroom

computers. Re-wired and networked a computer lab setting up computers

in classrooms that are fit for the class being taught. Custodial work

(cleaned classrooms, painted, dusted, etc. to prep them for the next

year).

Achievements

. NOMINATED FOR THE STUDENT EXCELLENCE AWARD IN 2009 & 2010.

. Student Excellence Award Winner in 2010

. Academic All Conference - Golf in 2007, 2008, 2009 & 2010

. Resident Advisor for the academic year 2007-2008

. Resident Director for academic years 2008-2009 & 2009-2010

. Dean's List 2006-2010

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