Quality Assurance Customer Service

[pic]

AKILA SETHURAMAN

****, ** ****** ****, *** # 215, Mobile - 713-***-**** Mobile - 713-***-****

Santa Clara CA 95051 **********.*****@*****.*** **********.*****@*****.***

.

OBJECTIVE

. Obtain a full time position in a fast-paced technology company, where

I can maximize my project development, quality assurance and academic

skills.

SUMMARY

. 2 years experience in Software Quality Assurance

. Proficient in functional, negative, regression, system integration

(SIT), acceptance (UAT), load/performance, security, browser

compatibility.

. Excellent knowledge and working experience with test planning, test

execution and test results analysis

. Excellent knowledge in Software life cycle, testing and debugging

software.

. Possess excellent technical, leadership, analytical, interpersonal and

communication skills.

. Excellent communication and presentation skills, self starter, quick

learner, team player

EDUCATION

Master of Science in Software Engineering San Jose State University, CA

(2009-Present)

Bachelors of Engineering in Electronics and University of Pune, India

Telecommunications (2002-2006)

SOFTWARE SKILLS

. Operating systems: Windows 95/98/NT/2000/XP, nachos

. Programming Languages: Java, PL/SQL, HTML, C, JavaScript, XML, C#,

C++

. Modeling Languages/Tools : UML/Netbeans.

. Operating Systems- Programming kernel programs and user programs in

Nachos(a University of Berkeley - Operating System for instructional

purpose), Android operating system.

. Web-based application development tool : Dreamweaver, Microsoft Visual

Studio

. Testing Tools : Winrunner, Test Director, Clear Quest, E-valid,

Jsunit, JUnit

. Database : Microsoft SQL Server 2005/2008

. Data Warehousing and Mining algorithms

. SQL Server 2005 and 2008.

. Web Services

WORK EXPERIENCE

Fidelity Investments 2006(July) -2007(October)

Associate Test Engineer

Project: Multi-Leg Options 2.1 (MLO 2.1)

Responsibilities:

. Analyzed the technical, project initialization and change request

documents.

. Participating in multiple releases of MLO 2.1 and MLO 2.2 and enabling to

deliver a quality product.

. Created test plans and functional test cases.

. Reviewed several test cases and documented the results.

. Manually tested several functionalities and documented test results.

. Onsite-Offshore coordination involving direct interaction with Client.

. Tracked the bugs using Clear Quest

Project: Exchange Traded Funds (ETF)

Responsibilities:

. Created test plan document and developed test cases.

. Designed and Tested webtool according to the requirements.

. Manually tested several functionalities and documented results.

. Conducted several meetings and walkthroughs.

. Developed process flow documentation and testing modules.

Project: eResearch

Responsibilities:

. Created and reviewed test plan document and developed test cases.

. Designed and Tested webpage according to the requirements.

. Manually tested several functionalities and documented results.

. Conducted several meetings, walkthroughs and group discussions.

. Tracked bugs and issues using Clear Quest

ACHIEVEMENT

Awards & On The Spot Award from Fidelity India LTD for

recognition successfully meeting the stringent deadlines of a

highly visible MLO 2.1 and MLO 2.2 project.

ACADEMIC PROJECTS/ PRESENTATIONS

Cloud Computing:

. A presentation on cloud computing along with the history and

evolution of cloud computing; value proposition and opportunity

around Cloud Computing and how cloud computing is continually

driving the impact on certain business areas, the transformational

impact on Enterprise IT at each layer/component and current

standards in cloud computing architecture, the recommendations

required to enable more participation into cloud computing, a

description and comparison of basic business model perspective in

serving consumer and retail space was demonstrated.

Vending Machine System:

. Developed a web based vending machine application using java-script

as the back-end programming language. Black-box automation testing

was done using e-valid and white-box testing was done using Js-

unit.

. The user interface is developed using the java script; therefore,

there will be some limited control over the appearance of the

display. The vending machine system has a limited number of items

in the repository and every time user enters an item id in the

inventory, the number of items in the repository is reduced by one.

. The system is capable of calculating the difference in the money

entered and the actual amount of the item and returns back the

difference amount to the user. But, the amount in the money

repository is limited. So, if the user enters more than that amount

then an error message will be displayed.

. Performance testing of this application was done using e-valid.

Credit Card Management System:

. Developed a product called Credit card management system. This

system stores all customer accounts and information, generates

monthly statements, posts payment bills, stores merchant details,

and supports Customer Service etc. The application provides an

easy to use interface for both the employees and customers. PL/SQL

is the language used to retrieve the customer and employee data.

Shopping Guide:

. Developed an online shopping guide using ASP.NET. SQL server is

used as the database and C# is the programming language used.

Different shop search and product searching facilities are

provided. This also provides the customers to compare the product

prices at different store locations and in turn make their purchase

decisions. The product including product description, price and

zoom-in features are offered, so that the customer gets all

relevant information in a single click instead of probing through

multiple pages to get sadequate information. Google Map API and

Google Checkout API is used for shop directions and online

purchasing respectively.

. Member and administrator credentials are checked at login as

well as at each individual web page.

Contact this candidate