Customer Service Representative
Resume:
Angel S. Bola os
Ozone Park, N.Y. 11417
Human Resource Department:
After reading your job description, I am confident that my skills and my
passion for technology are a perfect match for this position. I am a "go
getter" who enjoys working with computers as well as with people. I am
looking to find a career with a full time position.
I would bring to your company a broad range of skills, including:
. Great Customer Support with over 8 yrs. of experience
. Bi-lingual (Spanish-fluent)
. Highly Computer knowledgeable in hardware and software
. I can maintain and upgrade computers as well as laptops.
I welcome the opportunity to further discuss this position with you. If you
have questions or would like to schedule an interview, please contact me by
phone at 1-347-***-**** or by e-mail at *******@*******.***. My resume has
been enclosed for your review, and I look forward to hearing from you.
Sincerely,
Angel S. Bola os
Angel Bola os
. 95-11 108 Avenue Ozone
Park, N.Y. 11417
. Cell: 1-347-***-****
. E-Mail:
*******@*******.***
* OBJECTIVE:
Seeking a level 2 help desk support or a technical systems
administrator position. I'm a hard worker who enjoys working with
computers, in different facets, as well as with people. I am
working toward becoming an Information Systems & Hardware
Specialist and obtaining my A+ and Network+ certificates. I am a
career minded individual looking to build a future with the right
employer and further my computer knowledge and skills.
* EXPERIENCE: (Relative work experience)
09/2008 - 08/2010 T-Mobile USA
Jackson Heights, N.Y.
Technical Representative
Duties:
> Serviced all potential customers with purchasing a cell phone
or a data plan.
> Constantly trained in new product and services.
> Configured iPhone's and Blackberry's for internet and email
connectivity.
> Provided quality technical support.
> Maintained store appearance.
07/2005 - 02/2007 www.Qoriwasi.com
Bay Shore, N.Y.
I.T. Support and Web Page Management
Duties:
> I provided entry level I.T. support for 5 users including
management.
> The escalations of problems were handled with research and
conference calls when necessary.
> Help build and maintain web page using Flash 8, Dreamweaver
8, Photoshop 7 and Fireworks 8.
> Designed and built 5 computers and a wireless network for
all.
> Maintained and upgraded PC's as the company grew.
09/2003 - 05/2005 Shiel Medical
Laboratory Brooklyn, N.Y.
Client Service Representative
Duties:
> Evaluated and conveyed confidential medical results to
various medical facilities and doctors for
proper diagnosis.
> Instructed Phlebotomists on a daily basis to various cites
to draw blood for extremely ill and elderly patients.
> Performed clerical duties such as filing, answering phones,
and directing phone calls
to the appropriate departments.
02/2002 - 07/2003 Telco Group Inc.
Queens, N.Y.
Customer Service Representative (Debit Department)
Duties:
> Assisted clients over the phone, by providing instructions
with proper use of pre-paid calling cards.
> Issued credit on calling cards and issued trouble tickets
due to technical problems.
> Handled over 3,000 customer calls per month, investigating
and resolving customer issues while complying with
corporate guidelines.
06/2000 - 06/2001 Hallen Welding Service
Long Island City, N.Y.
Office Manager
Duties:
> I aided the company President, Vice President, and the
company accountant in various administrative duties
including all bank duties.
> Created proposals, maintained relationships with company
contacts, executed follow-ups with company clients.
> Aided accounting in all payroll matters including bank
deposits and withdrawals.
07/1997 - 07/1998 United Methodist Church
Roosevelt, N.Y.
Computer Teacher
Duties:
> Taught Windows 95-98 and MS-DOS to adults in night courses;
created homework and exams.
> Conducted daytime courses in English and nighttime courses in
Spanish.
> Classes included Microsoft Word, Excel, Power Point, Internet
and how to build computers.
* EDUCATION:
> 03/2002 - 03/2003 Devry Institute of Technology
Long Island City, N.Y.
Some College Coursework Completed
o College courses taken:
Technical Writing Math 102:
Introduction to Computer Math Management 101: Small
Business Management 102: Entrepreneurship
Computer Information Systems Business
Administration
I plan to obtain the A+ and Network + certifications in the
near future; as well as other certificates.
> 06/1999 (Graduated) John Adams High School
Queens, N.Y.
General Academics Degree
* SKILLS:
o Strong knowledge of Microsoft Office
o Custom engineered PC's for end users
o Configured and maintained basic PC network interface & e-
mail connections
o Troubleshoot and provide quality technical support
o Upgraded software, installed patches and general desktop
support
o Bi-lingual (Spanish-fluent)
o Familiar with Windows 95, 98se, ME, 2000, XP, Vista &
Windows 7
o Some working knowledge of apple OS & MAC computers
o Printer hardware support (mostly HP & Lexmark)
*References upon request*
Contact this candidate