Customer Service High School

Location:

Posted:

September 30, 2010

Gena Rae Munoz

Hesperia, CA ***45

** ***** ** ******** ******* experience. Handle one on one service over the phone, as well as walk in

clients. Self motivated, very efficient, on time, very well organized. Can work with direct and indirect

supervision.

Qualifications

The ability to multitask; detail oriented, works well under pressure.

Knowledgeable on Microsoft excel, word and data entry.

Responsible for ordering product, scheduling installation of product with clients.

Keeping up to date folders on all client information.

Relevant Experience

Capital Cabinets Ontario, California 01/2005-02/2009

Title: Customer Service Coordinator/Receptionist/Order Entry

Duties: front office; routed all incoming calls, scheduled Fed-Ex pick ups’, sorted all incoming and

outgoing mail. Customer Service Coordinator; scheduled all warranty service direct with clients’,

maintained all folders for each client, maintained all reports that went direct to supervisor. Ordered all

necessary parts to complete service.

Aristokraft Rancho Cucamonga, California 12/2001-01/2005

Title: Customer Service/Receptionist/Order Entry

Duties: front office; routed all incoming calls, scheduled all Fed-Ex pick ups’, sorted all incoming and

outgoing mail. Placed all orders of product to come in and be scheduled for installation. Made all phone

calls for items to be delivered to clients’.

Home Base/House2Home Montclair, California 09/1990-12/2001

Title: Customer Service Return Department

Duties: Handled all return transactions. Kept inventory records of returned product. Had one on one

contact with walk in customer.

Education

Pomona High School, Pomona, California 1985-1989

Course: General Education, Diploma

References available upon request.