Customer Service Administrative Assistant

EDUCATION

Graduate: September ****

Berkeley College, Paramus, NJ

Bachelor of Science, Business Administration

EMPLOYMENT

June 2004 - Present

Target Corporation, North Bergen, NJ

Logistic Backroom Team Leader

. Assist Logistic Manager in replenishment of store merchandise

. Help hire and train new team members for 4th quarter holiday season

. Organize, coordinate, and manage resources, time and people to achieve

key goals and objectives

. Prioritize goals and use resources while considering both strategy and

efficiency

. Work quickly to get things done for next day store opening

. Maintain professionalism while providing assistance to guest needs and

employees

Tullo Oil Inc., Jersey City, NJ October 2003 - August 2004

Accounts Receivable/Billing Clerk

. Managed data entry of payments, service orders and updated customer

files

. Maintained daily run of month end reports for Accounting and

Collections department

. Prepared and maintained daily employee time clock reports for Payroll

Department

GRM Information Management Services, Inc., Jersey City, NJ

March 2000 - April 2003

Collections Clerk/Administrative Assistant

. Performed various administrative duties including but not limited to

data entry receivables for headquarters and branch locations

. Assisted with billing and expedited invoices, delinquent statements

and collections letters

Handled heavy customer service collection calls to obtain reduction in receivable

aging

. Prepared and calculated commission reports for seven sales executives

. Prepared contract proposals and cost reports for potential prospects

. Expedited lead mailings and information packages

. Provided assistance to Accounts Receivable Department with posting of

receivables and billing

. Assisted Operations Department with customer services order entries,

transmittal forms and new accounts

. Organized and prepared dispatch work orders for month end billing

Gibraltar Securities Company, Florham Park, NJ

April 1997 - December 1999

. Interacted with personnel of other institutions in resolving customer

issues.

. Provided administrative support to six sales brokers.

. Prepared Excel reports for clientele on monthly income, year-end

gains/losses, and asset allocations. Provided quotes, closing prices

and research on securities for clients.

. Kept daily track of trade tickets for accuracy and commission paid.

SKILLS

Microsoft Word and Excel, Great Plains Dynamics, Act 2000, Quotron/Reuters

Plus, Goldmine, O'Neil (record storage for windows) PDT scanner and

backroom certified

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