Software Manager

Steven M. Baier

**** ******** ****** ***-***-

**98

Williamsport, PA 17701-2818

*******@***.***

OBJECTIVE: A position as a Computer Support Specialist

EDUCATION: Bachelor of Science - Computer Information Systems, May 2005

Gallaudet University, Washington, DC - GPA 3.388 / 4.00

Dean's List - 2002, 2003, 2005

Summary of QUALIFICATIONS:

. Proficient in operation of: Unisys, IBM Mainframes and PC

Systems and a variety of Laser Printer Operations and Repairs

. Ability to operate archival systems (i.e. tape, disk, CD and

DVD, etc)

. Efficient with software and application installation,

configuration, diagnostics, and maintenance

. Troubleshooting of system applications and software

configuration

. Adept and teaching Microsoft Office Products & Desktop

Publishing Programs

. Skilled at creation and maintenance of inventory database

. Accomplished in streamlining of Information Technology

process

. Provide excellent customer technical support onsite and

remotely

EXPERIENCE:

Associate Systems Consultant - Contract

April 2007- December 2007

Bender Consulting Group Falls

Church, VA

. Answered user inquires in the DC metro area regarding

computer software/hardware operation to resolve problems

. Set up equipment for employee use, performing or ensuring

proper installation of cables, operating systems, or

appropriate software

IT Specialist - Internship May 2006 -

October 2006

Defense Logistics Agency New

Cumberland, PA

. Installed and performed minor repairs to hardware,

software, or peripheral equipment, and installation

specifications on several military bases

. Maintained confidential and security clearance during

installation of computer office set up

Technical Services Staff - Internship

June 2005 - August 2005

Educational Credit Management Corporation

St. Paul, MN

. Organized office file cabinets and supplies to make it

more efficient and accessible to information as needed

. Wrote procedures book for future Interns staff to use

. Provided database administration on current group's IT-

related assets and group software licensing agreements

ACCOMPLISHMENTS: Usher/Performer Volunteer CTL 2010

Football Manager 2002 -

2005

Featured in Gallaudet Today Magazine

2005

REFERENCES AND TRANSCRIPTS AVAILABLE UPON REQUEST

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