Customer Service Manager

Willie C. Jackson

*** ****** *****

Stone Mountain, GA 30087

Home: 770-***-**** *****@*********.*** Cell: 678-***-****

Logistics professional

Warehousing / Transportation / Distribution

Solution-based manager known for superior organizational skills in all

facets of logistics. Creative problem solver with ability to apply

technical skills and business knowledge to improve results. Highly skilled

in partnering with clients and internal departments to achieve

productivity, pricing, quality and safety goals. Able to manage complex

programs and multiple projects simultaneously. Demonstrated ability to

cultivate a collaborative and goal-driven work environment characterized by

teamwork, partnership and accountability for achieving goals. Skilled at

contracting and scheduling freight operations. .

KEY ACCOMPLISHMENTS

. Improved 'best shipping' solutions by managing carriers to determine

balanced pricing, service, and carrier availability.

. Managed carrier performance to maintain a minimum of 95% on time delivery

using effective problem solving skills.

. Teamed with shippers' customer service representatives on exceptions,

rush orders and order changes to maintain on-time delivery.

. Efficiently managed over 300 'military shipments' per month with 98% on

time delivery rate.

. Reduced operations expense by effectively reorganizing warehousing

operations.

. Scoped, planned, and prioritized multiple project deliverables, based on

warehousing dependencies and changing business needs.

. Using SAP capabilities managed inventory levels to ensure required

availability for daily usage

Professional Experience

Pratt & Whitney (GDC), Atlanta, GA

2004 - 2008

Warehouse Coordinator

Developed and administered integrated logistics strategies, including

supply chain activities from point of manufacture through information

management support, deployment freight, warehousing, customer freight,

order management, customer warehousing, customer store shipment, and

customer placement.

. Maintained on-going communication with shipping facilities and carriers

to ensure proper execution.

. Performed tasks that included the shipment, requisition, and storage of

materials, supplies, and equipment.

. SAP/ERP Power user for the warehouse.

. Managed over 300 military shipments per month.

. Worked with 3PL Supplier supported and maintained inventory accuracy.

. Managed and reviewed new customer orders/requests and manual data entry

of orders when required.

. Negotiated spot rates with customers and carriers.

. Followed up and expedited critical parts through the process.

. Provided direction and training to warehouse personnel related to

procedures and any SAP/ERP implementation.

. Developed and monitored various management reports and measures to ensure

all customer expectations were achieved. Gathered and analyzed data to

substantiate metric goals and results.

Willie C. Jackson Page Two

Kellogg Brown & Root Services, Kuwait

2002 - 2003

Transportation Coordinator

. Managed the shipment and distribution of government contracted freight

and cargo shipments.

. Prepared government bills of lading (GBL) truckload and container

shipments for onward movement of materials required for constructing

military campsites.

. Received incoming freight shipments and monitored the shipment of items

to customers

Verizon Logistics, National Logistics Center, Suwannee GA 2000 -

2002

Transportation Specialist

. Managed and coordinated all inbound traffic for controlled product flow.

. Ensured only 'top performers' were approved by managing/monitoring

carrier arrival and departure performance.

. Supervised dock operations. Managed deployment of 9 truck routes within

the southeast region.

. Developed solutions that eliminated transportation cost over-runs.

. Performed cost analysis on shipments within 24 routes; inputs supported

business case development.

. Performed truck audits to ensure accuracy of outbound shipments

. Distributed shipments equally among carriers based on best overall value.

. Determined the availability of resources required to meet future demands.

Computer Skills

Warehouse Systems (SAP, WMS)

Microsoft Office Suite; Microsoft Windows OS (XP, Vista)

Education

MBA, University of Phoenix, Atlanta GA, 2009

BA, Business Administration, Columbia College, Columbia MO, 1996

Training

Defense Contract Management Agency - Packaging Workshop, Jan. 2005

Georgia Institute of Technology, Logistics Transportation & Logistics

Modeling, Apr. 2001

Georgia Institute of Technology, Logistics Institute, Financial Logistics,

Jul. 2000

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