Customer Service Quality Control
Resume:
Richard R Thetonia *** Crane Ave South Taunton MA 027**-***-***-
Objective
To obtain a position that will provide me with the opportunity
to make a sound contribution through the continued development
of my professional skills.
Areas of Expertise:
Sales & Account Management
Strategic & Tactical Marketing
Product Research & Development
Product Photography
Website Administration
Customer Service/Relations
Quality Control
Supervision of Staff
Second Degree Black Belt Martial Arts Instructor (Mendes Tang Soo Do and
Fitness Center)
Security Officer Experience (Dial Fabrics in Taunton MA)
Experience
May 2008 - December 2008 Pinnacle Frames and Accents, Inc.
Marketing Service Manager
. Manage Customer Service
. Web Master/Administrator
. Internet Sales and Marketing
. Managing Internet Ecommerce
. Manage Payment Gateway
. Manage Website Hosting
. Interfacing with sales, finance.
June 2007 - May 2008 Thompson Products, Inc
Marketing Service Manager/Quality Control Manager
. Quality Control US Plant
. Quality Control Imports
. Manage Customer Service
. Web Master/Administrator
. Internet Sales and Marketing
. Managing Internet ECommerce
. Manage Payment Gateway
. Manage Website Hosting
November 1994 -June2007 Thompson Products, Inc.
Product Manager Easel back Division
. Marketing, Finance, and Sales
. Cost Estimating
. Pricing and Profitability analysis
. Responsible for managing Production and
Production staff
. Forecasting
. Business to Business Customer Service
. Coordinate overseas product sourcing with
seasonality and appropriate lead times
. Coordinate and work within sales teams for
annual in-line reviews at mass retailers
. Conducted channel marketing research to
understand customer needs
. Partner with sales team for presentations to
various mass, drug and department store
accounts
. Customer Service Coordinator
.
January 1987-January 1994 P.R.I.D.E Inc.
Production Coordinator
. All facets of Production Planning and
Supervision
Skills
. Proficient in Adobe Photoshop 7.0
. Digital Photography
. Proficient in Microsoft Office (Excel, Word, Power Point)
. Excellent Management / Organizational Skills
. Excellent Personal / Communication Skills
. Plant Management
. Supervisory Experience
. Customer Service
. Consumer Relations
Other
. Kitchen staff at Taunton State Hospital 1984-1986
. Office cleaning experience
References
References are available upon request.
Richard Thetonia
177 Crane Ave South
Taunton MA 02780
508-***-****- Home
508-***-****- Cell
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