Customer Service Representative

Adriane N. Slade

Address: **** ********* *****, **********, ** 36105

Home Phone: 256-***-****

Email Address: abkhzv@r.postjobfree.com

Objective

To acquire a position in the field of Computer Science or a related field that utilizes my technical

and analytical skills.

Education

Alabama Agricultural and Mechanical University Normal, AL

Bachelor of Science: Computer Science December 2004

Computer Skills

Languages: Java, Assembly, C++ and Visual Basic

Operating Systems: Microsoft Windows 98 and XP

Applications/Programs: Microsoft Word, Excel, Access, PowerPoint; Macromedia Flash 5,

MatLab 7.0, ProModel 6.0

Work Experience

November 2007 – January 2010 Huntsville, AL

Verizon Wireless

Customer Service Representative

Provide customer service support to consumers. Support includes assessing problems, resolving

discrepancies, processing letters and forms, execute payments/purchases, and managing the

Automated Customer Support System (ACSS) mainframe database, while handling high volume

of inbound/outbound calls in a fast pace environment.

September 2006 – August 2007 Montgomery, AL

Beasley, Allen, Crow, Methvin, Portis, and Miles P.C.

Staff Assistant

Provided investigative assistance on pharmaceutical cases while building rapport with clients.

Ran analysis, conducted investigative reviews, verified necessary requirements, maintained

records, trained new hires, protected and secured confidential information for processes.

August 2005 – June 2006 Redstone Arsenal, AL

Total Solutions Incorporated

Scanning Clerk

Organized, collected, and prepared paper documents for scanning. Duties consisted of removing

staples and other document binding materials, as well as scanned the documents and maintained

the scanning equipment through daily cleaning. Researched, computed, tabulated, verified and

assisted management with preparing monthly reports for the National Aeronautics Space

Administration team.

February 2005- August 2005

New York and Company

Sales Associate

Greeted customers, assisted customer with purchases. Stocked, folded, priced, hung and

displayed merchandise. Demonstrated ability to interact and cooperate with all company

employees.

October 2003 – December 2004

U.S. Army Aviation and Missile Command Redstone Arsenal, AL

Competition Management Office

Procurement Clerk

Validated, evaluated, organized, tracked, and recorded data in the Competition Management

Oracle Mainframe; a variety of acquisition documents on multi-million dollar procurement

actions including Aviation, Missile, Research/Development, Maintenance and Overhaul,

Spares/Logistics Support. Duties include tracking competition and sole source statistics;

Procurement Analyst workload data; and assisted in the preparation of recurring reports/reviews

by weapons system for the local Command, higher Headquarters at U.S. Army Material

Command and Secretary of the Army.

Contact this candidate