Project Manager Customer Service

VIRGINIA (GINGER) L. JORDAN

**** *. ****** ****,

Anaheim, CA. 92801

Cell: 714-***-**** or Home: 714-***-****

E-MAIL: *******@*******.*** or Home: ********@*****.***

QUALIFICATION SUMMARY:

Human Resource Development Representative, Customer Service Manager,

Sourcing Specialist, Event Coordinator, Project Manager, IT Representative,

and Staff Analyst are just a few of my talents. I am also a highly

accomplished professional with diverse experience poised to extremely

strong organizational/technical with interpersonal skills and the ability

to motivate and direct others in daily tasks and functions. Trustworthy,

ethical and discreet, committed to superior service for all customers.

KEY QUALIFICATION:

Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns and satisfy customers.

Advance user in Windows/Word/Excel/Power Point, Adobe, Visio, Office

Communicator, and Netmeeting/Webx.

Self-motivated - experienced in conducting all phases of office procedures;

including organizing, coordinating projects, analyzing and solving problems

within a timely manner for maximum efficiency.

Supervisor/Manager of 24 employees in the "Career Advance Program". Handle

all sensitive matters with discretion.

Evaluated and resolved student inquiries, issues and problems and ensured

appropriate action was taken to the satisfaction of the student, Manager,

Director and the regulatory agency.

Demonstrate record of high performance standards and interact well with

management and fellow employees.

Maintain an excellent attendance record and able to work well under

pressure.

PROFESSIONAL EXPERIENCE:

BOEING COMPANY (1987-2010)

Manage Print Service - Versatile Technologist/Customer Service

Representative From: 9/07 to 6/2010

Work with Dell/Boeing to move/remove/replace and install all office

equipment/printers. Work without supervision.

Project Manager. Direct all project phases and coordinate and supervise

facility teams and act as primary customer contact on cross-organizational

projects.

Oversee one or more projects on an ongoing and regular basis. Individually,

or as part of a team, this role is responsible for project planning and

status, risk management, and issue resolution. Duties include:

Understanding all logistics needed with ability to order/process/ship and

follow up to make sure projects were completed.

Refreshed/optimized Anaheim, Huntington Beach, Seal Beach, Long Beach,

Garden Grove and all military sites with Lexmark Printers and worked with

facilities on all sites.

Work on computers and all Microsoft Software.

Teach customer to use equipment/scanning software. Wrote "How To" books.

Print, Plot & Scan Department - Staff Analyst II From: 2/06 - 9/2007

Handled and supervised all HR problems that had to do with the department.

Adjust priorities to multiple demands and unanticipated events.

Flexible in response to changing circumstances or conditions and

willingness to take ownership of work activities and

ensure they were completed accurately, efficiently, and in a timely manner.

Work as Project Manager and Customer Service Rep. for this department.

Understand all processes, program plan, policies and procedures.

Design large "Lean/layouts" charts using Visio to remove processes and

recreate new documentation.

Created charts in Excel to keep the budget.

Plan all social events for all sites.

Boeing Virtual Hotel Operations, Global Staffing - Virtual Administrator

From: 9/04 - 2/06

Create and design Virtual Office spaces for virtual employees. Establish

procedures and was on-site manager's representative or spokesperson.

One orchestrated project was setting up Huntington Beach, Anaheim, Seal

Beach, El Segundo, and Long Beach virtual environments.

Work with on-site managers/project managers and facilities to do the final

set-up which includes computer/printer equipment, signage, creating and

designing the areas and use to design brochures.

Create Excel charts, analyze data and report out, plus did Power Point

presentations for Virtual team members.

Wrote PO's for equipment that was needed for areas and redesign areas that

were not within safety requirements.

Human Resource Development Representative. From: 12/00 - 9/04

Supervisor of Career Advance Program (Cap's), two year rotation program, 24

employees.

Know a lot of FMLA, EEOC and other CA Labor Laws.

Handled all of their recruiting activities, rotations every 3 months for 2

years, pay raises, time sheets, HR policies, special projects and reported

to a group of General Managers.

Conducted placement interviews and wrote semi-quarter promotion evaluations

based on their performance.

Did all training for positions they were responsible for.

Stress Technology: Office Administrator/Staff Analyst From: 5/87 - 12/00

Create all technical presentations using Power Point/Excel

Organize all events on/offsite for different types of activity.

First trainer at McDonnell Douglas and wrote computer training books.

Knowledge of international cultures and customs

COLLEGE:

University Of Phoenix, AA Degree: Graduated June 9, 2001

Villanova College, Project Management Master Certificate: Graduation date

Nov. 2005

Dale Carnegie Course, Graduated April 10, 2002

Microsoft Certified Professional (MCP) License, South Coast College,

Graduated May 2000

Teacher Credentials, Nov. 29, 1988, Computer & Related Technologies:

Cypress College, Calif.

Yearly Salary: 57,200. I had 23 years with Boeing and have retirement

benefits that I am collecting now...not because of age but because of years

with the company. I know that a resume helps you sort out the probable

from the possible, but they are no way to judge the true caliber of an

individual. I should like to meet with you and demonstrate that I have the

personality that makes for a successful team player. I would like to thank

you in advance for your time and review of my qualifications.

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