Manager Data

Experience Summary

Information Technology professional with a good balance of technical,

managerial, and executive experience helping companies achieve tremendous

productivity and revenue gains by leading them through difficult projects

in a repeatable and efficient fashion. Projects include implementing

enterprise technology systems and the process re-engineering required

achieving the intended business benefits.

Experience Background:

Director, Data Management and Integration Services CCG Partners, Inc 7/05 -

present

Consulting Director for client engagements providing services in Strategic

Data Resource Planning, Enterprise Integration, Data Governance, Data

Quality Management, Product Evaluation and Assessment, Data Warehousing,

Business Case Development and Management Consulting.

As acting Director of Enterprise Data Services reporting to the Division

Vice President of IT Support Services for a 6.4 billion dollar Dental

Insurance Carrier covering 16 sixteen states, my responsibility and

accomplishments include:

. Defined and established the Enterprise Data Management function

overseeing the management of an

$1.8m dollar operating budget, a $2.3m dollar capital budget and a staff

of 15 data professionals.

. Working with the Common Business Services Group, defined, established and

deployed the Data Governance/ Data Stewardship process providing

priorities, oversight and direction for data quality activities across

the enterprise.

. Managed the development and production deployment of the Data Quality

Common Service (invoked via batch & online methods) across the

enterprise.

. Directed a staff supporting the development and production support

activities of Data Architecture, Data Quality, Data Stewardship,

Electronic Data Interchange (EDI), Reporting Governance, Enterprise

Consulting for ETL, Data Analytics, Metadata Administration and

Enterprise Data Archiving.

As the interim Data Warehouse (EDW) Manager, worked with the Director of

Information Systems to provide the following:

. Oversaw the development, implementation and successful deployment of

several EDW product/ releases using internal staff and third party

vendors

. Provided coordination of EDW production support and associated staff

including database administrators, ETL support and enterprise reporting

resources.

. Provided guidance, planning and recommendations for the upgrading and

maintenance of the EDW development and production environments.

. Consulted with the Business Units to identify areas of improvement for

the day to day EDW/ BI production operation (including Data Quality,

Service Level Agreements and Query Performance improvements).

Senior Manager, Information & Data Management

Blue Shield of California (9/02 - 5/05)

As Senior Manager for Enterprise Data Management Services my

responsibilities included oversight and coordination for development and

production support of Database Services, ETL Middleware Services, Data

Quality Management, Data Modeling/ Architecture Services, Decision Support

Services (the enterprise data warehouse/ marts) and Enterprise Reporting

Services. This included the management of a $10.5m dollar operating budget

directing a staff of 40 professionals (in multiple locations) supporting

CICS based Legacy Systems, Enterprise Security Systems, Web-Portal Systems,

Data Warehouse/ Data Mart activities, ERP and CRM based systems, EDI

applications and Common Data Extract (CDE) services for ASP based and in-

house applications. Accomplishments include:

. As a member of the BSC IT Strategic Planning Executive Team co-

authored and successfully implemented the Enterprise ETL common

data layer for In-house and external applications (not part of

the data warehouse/ mart and reporting systems), resulting in a

cost avoidance/ savings of $200k in development costs alone for

the first year.

. As part of the Enterprise Data Warehouse Governance Team

developed the data warehouse $25m budgets, defined and

established data warehouse project teams and installed the

project support organization

. Provided a Data Management operational budget savings of over

$220k per year by replacing out-sourced technical staff with

full-time employees.

. Provided an IT Operational Budget cost savings of over $180k a

year by moving legacy ETL processes from the mainframe to the

midrange platform.

. Directed the successful implementation of Crystal Reports for

phase I of the Enterprise Roll-out.

. As a Member of the IT Senior Management team provided guidance/

consulting for establishing the Corporate Portfolio for IT Applications,

IT Operational Metrics and Enterprise Service Level Agreements for IT

Vendors.

. Led development of a proof-of-concept enterprise data warehouse: vendor

selection, project proposal, budget and resource plans and provided data

management oversight of vendor.

. Directed project to design a consolidated operations and reporting

structure for Performance Measurement, a group responsible for regulatory

and Association reporting at BSC. The design to consolidate 25 Access

databases and 80 data feeds into an Oracle operations database and a data

mart was completed on time.

. Improved management and integration of outsourced operational reporting

and maintenance functions, resulting in a 75% reduction in maintenance

rework, 89% reduction of maintenance backlog, and 25% reduction in

operational staff allocated to maintenance and enhancement.

. Developed linkage with business community to assure proper use of data

resources. Under sponsorship of CFO, participated in developing a senior

managers' data strategy group to oversee development of standard

reporting guidelines and act as data steward for financial and health

analytics reporting.

. Member of BSC Technical Advisory Board, responsible for oversight and

review for of all strategic projects.

Senior Consultant

(Triadigm International 6/99 - 9/02)

(For GE Assurance Company)

Provided Program & Project management for several projects supporting new

business initiatives including the coordination and management of

Operations, Marketing, Sales, Financial, Information Technology, Field and

Vendor personnel.

(For Pacific Bell Directory)

As the Senior Data Consultant assigned to this client, Mr. Tirado provided

Enterprise Information Architecture Consulting, Plans & deliverables,

Business Requirements Plans & deliverables, provided the Guidelines and

Framework for Software Development Standards, and developed Business and

Technology Models for the deployment and support of products for the

Internet Service Provider subsidiary.

Director of Technical Services for North America (Evoke Data

Quality Software 2/99 - 6/99)

Managed the Consulting, Field Support and Sales Engineering departments

(including offices in Boston, Toronto, Jersey City, New York, Washington

D.C., Atlanta, Jacksonville, Chicago, Palm Springs and San Francisco) for

this data quality software company. Responsibilities included:

. The management, budget and operational oversight for 9 support locations.

. Data Profiling and Data Analysis support for client consulting

engagements in North America.

. Training and Education for Evoke software and client data analysis.

. Data Resource Management Best Practices consulting for clients and

prospects.

. On-call technical support for Evoke's North American customer sites.

. Oversight for Technical Materials and Sales Presentations to client and

prospects.

. As a Member of the Senior Management team provided guidance/ consulting

for the content of new product releases.

Senior Consultant

(Triadigm International 3/95- 2/99)

(For Pacific Gas & Electric)

As Senior Data Consultant for this client, provided Project Plans,

developed Business & Technology Models, Business, Data and Technology

Integration Strategies, Business Process Architecture Models, the Data Mart

Implementation, and Business Requirements.

(For Delta Dental of California)

Provided Applications Project Management (covering several subsidiary

states), defined and established the Data Administration function, and

provided oversight for Strategic Data Planning, Repository Management, Data

Warehouse/ Data Mart Planning (for DSS systems) and development of Data

Management Standards.

(For Visa Credit Card)

Facilitated requirements gathering sessions for business units and

developed business requirements deliverables.

(For Pacific Bell)

Responsible for the development, integration and project compliance for the

Enterprise Product Subject Area Model. Provided support for the integration

of all subject areas for the Data Warehouse for the Chief Financial

Officer. Provided support for the application specific models.

Personal Family Leave

(6/94 - 3/95)

Corporate Data Administrator (Wells Fargo Bank

10/92- 6/94)

As the first Lead Enterprise Data Administrator for this financial

institution, I established data management guidelines and the first

enterprise meta data repository function for enterprise data standards. In

addition my responsibilities in this role included providing enterprise

wide Data Administration oversight and support for the central data

compliance function as well as providing data consulting services for the

Bank's individual business units.

Senior Consultant

(Consulting Engagements 10/87 - 8/92)

(3-90 - 8/92 for Pacific Bell)

Responsible for the project planning, project management, development of

the project organization, planning and development of business

requirements, providing quality assurance and configuration management,

strategic data planning, repository planning/selection and standards and

procedures for network engineering applications. In this role my

responsibilities also included the coordination of requirement efforts from

diverse user groups using JAD and JRP type (white boarding) sessions, the

identification of Critical Success Factors, Assumption Sets and formal

presentations to senior management.

(10/87- 2/90 for Delta Dental of Michigan)

Responsible for the development of (IDMS/R based) products for the logical

and physical database design, quality assurance function and for the

conversion / implementation process. In addition, conducted management

interviews, provided consulting support in systems design, proposal

development, requirements definition studies, project planning and

assistance in the data conversion process.

Manager, Technical Services (IG Systems, Inc

3/86-10/87)

Managed the technical and the operational support of on-site client project

activities including situational analysis, problem definition, proposal

writing, recruitment and organizational and technical consulting.

Accomplishments include:

Co-authored the development of the evaluation criteria, proposal review,

proposal evaluation and final recommendation for a multi-million dollar ADR

Datacomm project for the County of Kern:

Managed the complete feasibility study and technical recommendation for

development and installation of the Hazardous Materials Computer Systems

for the County of San Mateo

Performed the feasibility study and conducted presentations to Pacific Bell

management for An IBM versus Tandem-based system

Evaluated and developed proposal recommendations for computer performance

and operational improvement for the County of Monterey

Technical Support Manager for the development of applications on IBM and

Teradata systems (using CICS, COBOL, and TQL) for Citibank of South Dakota

Technical Services Director, Northern Calif.

(Sierra Systems Consultants 1/84-3/86)

Responsible for all project and operational activities for the Northern

California operation of this international consulting company. This

included management of concurrent project activities and schedules,

development of the annual budgets, employee recruitment and selection, and

performance and salary reviews for a staff of 30 professionals.

Accomplishments include:

Developed the plan and consulted for the conversion of applications from

UNVAC to IBM hardware for the City of Seattle

Developed the project plan, definition, schedule and staffing for the

"Silver Wings" systems for United Airlines

Managed the system preparation and installation of a corporate financial

modeling system for 1st Nationwide Savings

Managed the development of the original "Frequent Flyer" system for United

Airlines which included the management and technical oversight of 19

professionals utilizing two IBM 4341s, COBOL and CICS

Planned & managed the activities of a system software upgrade to a DEC VAX

11/780 for the Tosco Oil Corporation

Manager of Systems Development

(Informatics General Corp 2/75 - 1/84)

Manager of Systems Development - Informatics San Francisco (3/82-1/84)

. Details furnished upon request

Manager of Systems Development - Informatics Palo Alto (2/75- 3/82)

. Details furnished upon request

Held various positions from Development Analyst to Senior Analyst

(3/70-1/75)

. Details furnished upon request

Certifications

AMA-PM (Project Management)

AMA-SP (Strategic IS Planning)

GDSI (Operating systems & Programming)

References furnished upon request

Software:

Oracle, UDB, Teradata, SQL Server, Access, DB2, IDMS/R, IMS, DMS,

Datacomm/DB, VSAM, Data Flux, Evoke Data-Architect, Informatica, BODI,

Reltech (Platinum) Repository, Rochade Repository, CICS, MS-Word,

WordPerfect, DisplayWrite, Flow, System Architect-Case, Systems Engineer-

CASE, IEW-CASE, Bachman CASE, Silverrun-Case, ERwin-CASE, Oracle-CASE, TI

Composer-CASE SPF/PC, ICCF, TSO, Roscoe, Wylbur, NCSS, Viewpoint, MS

Project, PMW, Harvard PM, PC-DOS, DOS/VSE, OS/MVS, VM, Unix, Easytrieve,

Novell, MCS, TQL, Business Objects, Crystal Enterprise, SAS

Hardware:

IBM: PC and compatibles, IBM Mainframe and mid-range (370, 30XX, 43XX,

Series 1)

Burroughs (B3500, B4700, B6700, TC 3500)

DEC VAX 11/780, HP (UNIX) Systems

Teradata (TQL Database Machine)

Data General Minis (Nova Series), Sun Systems

Methodologies:

DMBOK, MDM, IE, Use-Case, PBSDM, DSSD, Warnier/Orr, Zachman, Oracle*Method,

Stratus, Gane & Sarnsen, McMenamin & Palmer, AMA-SP, AMA-PM, DDD, Chen

Applications:

Hardware/Software: Proposals, Evaluation, Selection and Implementation

Health Care Insurance

Dental Care Airline Marketing Programs

Financial Services Leasing

Sales Analysis

Telecommunications Network City, County, and State Governments

Banking Savings and Loan

Manufacturing Real Estate

Petroleum Energy Service Providers

Human Resources Telecommunications

Distribution Internet Services

Broadcasting

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